Service Consultant

Job Purpose:
- The Service Consultant is responsible for delivering exceptional customer service by acting as a liaison between the company and its clients. The role involves understanding customer needs, providing expert advice, and ensuring client satisfaction through effective communication and problem-solving skills. The Service Consultant plays a pivotal role in maintaining and enhancing customer relationships, contributing to the company's reputation for excellent service.

Key Responsibilities:
- Engage with clients to understand their service needs and provide tailored solutions.
- Act as the primary point of contact for customer inquiries, ensuring timely and accurate responses.
- Collaborate with internal teams to facilitate the resolution of client issues and enhance service delivery.
- Conduct regular follow-ups with clients to ensure their needs are met and to gather feedback for service improvement.
- Maintain detailed records of client interactions and transactions, documenting issues and resolutions.
- Stay informed about company products and services to provide knowledgeable support to clients.
- Identify opportunities for upselling or cross-selling additional services based on client needs.
- Assist in the development and implementation of customer service policies and procedures to improve overall client satisfaction.
- Participate in training sessions and workshops to enhance service skills and product knowledge.
- Support the sales team by providing insights and feedback from client interactions to drive business growth.

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Supplemental voluntary insurances available.
• Life Insurance is fully funded by the employer
• Employee assistance program
• Employee discount
• Paid time off
• Birthday day off
• Recognition for longevity
• Parental leave
• Referral program
• Health Club/Recreation Center membership reimbursements
• Employee Team Member Programs and more!

Required Experience:
- Previous experience in commercial trucks or automotive setting. 
- Proven track record of successfully managing client accounts and resolving service issues.
- Experience in a consulting or advisory capacity is highly desirable.

Required Skills and Abilities:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
- Strong problem-solving skills and the ability to think critically to address client needs effectively.
- Ability to work independently and as part of a team, demonstrating strong organizational and time management skills.
- Proficiency in using CDK software and other customer service tools helpful.
- Strong analytical skills with the ability to interpret data and make informed decisions.
- Demonstrated ability to adapt to changing priorities and manage multiple tasks simultaneously.
- High level of professionalism and a customer-focused attitude.

Salary : $45,000 - $55,000