What are the responsibilities and job description for the Office Assistant position at Cleveland Dental Institute?
Company Overview
Cleveland Dental Institute is committed to delivering high-quality, patient-centered dental care through a network of clinical locations supported by an in-house dental laboratory. Our laboratory plays a critical role in supporting our providers and partner clinics through efficient coordination, accuracy, and communication.
Position Summary
We are seeking a detail-oriented and dependable Office Assistant to support administrative and coordination functions within our dental laboratory. This position is not patient-facing in person; however, it involves frequent phone and email communication with internal dental clinics, external dental offices, vendors, and occasionally patients. The Office Assistant is essential to ensuring timely case coordination, accurate documentation, and smooth daily lab operations.
Key Responsibilities
- Serve as a primary point of contact for incoming phone calls and emails related to dental lab cases and inquiries
- Coordinate communication between the dental laboratory, internal Cleveland Dental Institute clinics, outside dental offices, and vendors
- Receive, log, track, and organize dental lab cases to ensure timely processing and delivery
- Prepare and coordinate outgoing shipments of dental lab cases and related materials
- Maintain accurate case records, documentation, and correspondence
- Utilize Dentrix and/or other practice or lab management systems to update case and patient-related information as needed
- Assist with billing-related administrative tasks, including preparing invoices and maintaining accurate financial records
- Support laboratory leadership and technicians with administrative and clerical tasks as needed
- Ensure compliance with applicable privacy standards, dental regulations, and internal policies
Qualifications
- Previous experience in an administrative, office assistant, or coordinator role; dental, laboratory, or healthcare experience preferred but not required
- Familiarity with dental terminology and dental laboratory workflows strongly preferred but not required
- Experience handling phone and email communication in a professional setting
- Proficiency with Dentrix or similar dental software is highly desirable
- Strong organizational skills and attention to detail
- Ability to manage multiple tasks and deadlines in a fast-paced environment
- Strong written and verbal communication skills
- Bilingual candidates are encouraged to apply
Job Details
- Job Type: Full-Time / Monday through Friday / 8:30AM to 5:30PM
- Work Location: In person – Dental Laboratory (Medina, Ohio)
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401K
- Opportunities for advancement
If you are organized, proactive, and enjoy supporting operations behind the scenes in a healthcare environment, we invite you to apply for the Office Assistant (Dental Laboratory) position at Cleveland Dental Institute.
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15