Inside Sales Specialist

Description: The Inside Sales Specialist provides day-to-day support for customers by preparing quotations, processing orders, and answering questions throughout the order process. This position works closely with customers and internal departments to help ensure orders are accurate, processed on time, and delivered according to customer requirements. The ideal candidate is organized, customer-focused, and enjoys working in a fast-paced manufacturing environment.

Full-time; Hourly, Non-Exempt

Sales Department; Reports to the Director of Sales

Hourly Rate: starting at $22/hour

Responsibilities:

• Support assigned customer accounts by responding to questions about products, pricing, quotations, order status, and general inquiries.

• Prepare and process sales quotations, customer orders, and order updates accurately in the ERP system.

• Work with Engineering, Production, Purchasing, and Shipping to help ensure customer requirements and delivery dates are met.

• Review orders for accuracy, including part numbers, pricing, quantities, and lead times.

• Prepare and distribute order acknowledgements and confirmations.

• Process order revisions, cancellations, credits, and returns.

• Resolve customer issues related to orders, pricing, delivery, and returns in a timely and professional manner.

• Maintain accurate customer and order records.

• Respond promptly and professionally to customer inquiries via phone and email.

• Support sales and customer service initiatives as needed.

Qualifications:

• Minimum of 2 years of inside sales, customer service, or order processing experience, preferably in a manufacturing environment.

• Strong communication, organizational, and customer service skills.

• Experience using ERP systems and Microsoft Office (Excel, Word, Outlook).

• Ability to prioritize multiple tasks and manage customer requests in a fast-paced environment.

• Strong attention to detail, including basic math skills for pricing, quantities, and order accuracy.

• Ability to read product specifications or engineering drawings is a plus.

• Team-oriented with the ability to work effectively across departments while maintaining confidentiality of customer and pricing information.

Benefits:

• Medical, dental, vision, HSA/FSA, EAP, and life insurance benefits available after 90 days of employment.

• Holiday, Vacation, and PTO after 90 days of employment.

• 401k retirement plans are available after 6 months of employment.

Additional Information:

This position is primarily performed in an office environment, with regular interaction with production and other departments. Occasional work in or travel through manufacturing and warehouse areas may be required.

This job description is not intended to be an exhaustive list of all duties and responsibilities. Duties may change based on the needs of the Company.

Cleveland Controls is the leader in the design, application and installation of sensing switches to prove, measure, and control air and gas flow. Our products are applied worldwide in commercial, industrial, and residential HVAC applications, boiler and burner control, and process monitoring applications. All of our products are designed and manufactured in the United States.