Supervisor IT - Operational Reporting

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.    

As a Supervisor IT, you will oversee a team responsible for operational reporting as well as the development, definition, and maintenance of information systems, while maintaining hands-on oversight of key technology processes and tools. In this role, you will supervise the department’s technical and administrative functions, serve as a technical resource for team members, and collaborate across the organization to support enterprise goals. You will also ensure the implementation of initiatives aligned with both clinical and non-clinical operational needs.

A caregiver in this position works remotely from 8:00 a.m. – 5:00 p.m and in the states of Ohio, Florida or Nevada.  

A caregiver who excels in this role will:  

• Supervise a team of IT professionals and oversee the technical and administrative functions of the IT Department. 

• Maintain hands-on responsibility for technology processes, tools and system performance. 

• Serve as a technical resource and mentor to team members, fostering professional growth and collaboration. 

• Develop and maintain effective, high-performing teams through coaching, performance reviews and engagement initiatives. 

• Maintain appropriate staffing levels, approve and schedule paid time off and leave requests and ensure workload balance. 

• Collaborate across departments to achieve organizational goals and implement initiatives that support both clinical and non-clinical units. 

• Assist the Director or Manager in operational and strategic planning for the IT Department, including fostering innovation, planning projects and allocating resources. 

• Benchmark, analyze and report on IT infrastructure and systems, making recommendations for improvement and growth. 

• Supervise the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software and peripherals. 

Minimum qualifications for the ideal future caregiver include:  

• Bachelor's Degree  

• *Additional progressively responsible work experience in IT or related field/industry may offset degree requirement.*

• Four to six years of strong technical knowledge of common network, server and/or PC operating systems

• Extensive application support experience with core enterprise/divisional clinical and/or business applications

• Strong communication, interpersonal and project management skills

• Understanding of human resource management principles, practices and procedures

Preferred qualifications for the ideal future caregiver include:  

• Advanced knowledge of project management practices  

• Technical certifications in Customer Relationship Management, Computer Maintenance, Project Management, Information Security, Networking, Systems Engineering, Telecommunications and/or application support domains  

• Experience in IT infrastructure planning and development

• Strong Epic reporting expertise, including the ability to write Clarity reports and work with Epic data sets

• Skilled in SQL (including Microsoft SQL Server and Oracle SQL Developer), Clarity data sets, Tableau (dashboard creation) and SAS Enterprise Guide

• Epic Certification: can be obtained after hire

• Knowledge of Clarity report writing

• Experience in the Revenue Cycle

Pay Range

Minimum Annual Salary: $84,200.00

Maximum Annual Salary: $128,412.50

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).