Safety Quality Patient Experience Specialist II

Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice.  On our team, you will provide stellar care at one of the top healthcare organizations in the nation.

The Safety and Quality Patient Experience Specialist II (SQPE) leads safety, quality, and experience work at our Cleveland Clinic Main Campus. The Specialist coordinates and implements improvement initiatives. The focus of this role is safety through leading steps to building a HRO (High Reliability Organization). 

A caregiver in this position works Monday through Friday from 8:00am to 5:00pm and could start at 7:00am or 7:30am due to meetings. No weekend or on-call requirements.   

A caregiver who excels in this role will:  

• Understand and implement elements of performance as outlined by regulations, bylaws, and rules and regulations established by the medical staff.  

• Act as the primary resource for staff to facilitate overall operations of programs. 

• Develop meaningful quality assurance activities with clinical leadership to establish when a deviation in standard practice has occurred. 

• Analyze performance data and participate in improvement strategy development. 

• Act as a consultant in educating and evaluating clinical and support department staff regarding quality management regulations and standards of care. 

• Support medical staff quality assurance activities such as peer review, ongoing professional practice evaluation, and focused professional practice evaluation. 

• Develop and assure processes to monitor performance and identify where intervention is needed. 

• Incorporate regulatory and accreditation standards into improvement activities around SQPE. 

• Collaborate on development of required plans such as the performance improvement plan, safety plan, infection control plan, and others as required by governance. 

• Incorporate enterprise priorities and regulatory requirements and benchmarks ensuring alignment to one standard of care across locations. 

• Drive continuous improvement activity around quality, safety and patient experience priorities and coordinates improvement projects. 

• Facilitate dashboard reviews, data analysis and decision-making from data. Identify and address root causes to lead to sustainable improvement. 

• Act as a champion for continuous improvement utilizing the Cleveland Clinic Improvement Model. 

• Manage stakeholder relationships, project risks and project changes. 

• Lead projects leveraging advanced continuous improvement and project management tools. 

• Research best practices within and outside the organization. 

• Build relationships with project teams, middle management, and senior sponsors. 

• Coach smaller improvement teams to success with their quality improvement projects at the local level. 

• Participate in committees and meetings necessary to drive performance in the assigned scope of the role. 

• Report on medical errors and near misses, as well as corrective actions taken. Oversees the management and use of medical error information. 

Minimum qualifications for the ideal future caregiver include:  

• Bachelor’s Degree in nursing, Healthcare Administration, Business, Engineering, or related field
• Certified Patient Experience Professional (CPXP) required within one year of hire 

• Certified Patient Safety Professional (CPPS) or Certified Professional in Healthcare Quality (CPHQ) required within one year of hire 

• Seven years of related experience with safety, quality, patient experience and Performance Improvement program or related healthcare experience 

• Previous experience in working with Joint Commission, HFAP, CMS (Centers for Medicare and Medicaid: Government agency that provides reimbursement for accredited trainees) surveys process preferably in a leadership/coordination role 

• In-depth knowledge of patient safety best practices, joint commission standards, and conditions of participation

Preferred qualifications for the ideal future caregiver include:  

• Master’s Degree 

• Registered Nurse 

• Process Improvement Certification preferred: Lean, Six Sigma, etc.   

• Certified in Infection Control (CIC)   

• Healthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP)
• Clinical experience preferred and will offset three (3) years of experience requirement in SQPE 

• 403(b) Savings & Investment Plan
• Investment Pension Plan (IPP) 
• Tuition Reimbursement
• Paid Time Off (PTO) 
• Employee Discounts
• Dental and Vision Plans 
• Life Insurance and Disability 

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations the ability to move up to 25 lbs.

Personal Protective Equipment:

• Follow standard precautions using personal protective equipment as required.

Pay Range

Minimum Annual Salary: $63,250.00

Maximum Annual Salary: $96,467.50

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).