What are the responsibilities and job description for the Patient Service Specialist position at Cleveland Clinic?
Join the Cleveland Clinic Team at Chagrin Falls Family Health Center to experience patient care at its best. This patient-friendly facility offers the Chagrin Falls community primary care, a Center for LGBT Care and additional specialty services. On our team, you will experience endless opportunities to enhance your skills, learn from your fellow caregivers and build a rewarding, lifelong career.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone for others within Customer Service and various departments within Cleveland Clinic.
A caregiver in this position works hours between 8:00am and 8:00pm with 1 evening per week and 1 Saturday per month. This position will float between Chagrin and Bainbridge locations.
A caregiver who excels in this role will:
- Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
- Investigate, triage and resolve patient issues using the established HEART model.
- Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
- Enter and maintain confidential patient information.
- Recruit, enroll and educate patients on MyChart and Appointment Pass.
Minimum qualifications for the ideal future caregiver include:
- High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service
- OR Associate’s Degree and 1 year of experience
- OR Bachelor’s Degree
- Working knowledge of PC window applications
- Ability to perform basic math sufficient to process insurance co-pays
Preferred qualifications for the ideal future caregiver include:
- Knowledge of medical terminology
- Demonstrable personal computer keyboard skills
Physical Requirements:
- Dexterity sufficient to operate a PC and other office equipment.
- Requires extended periods of standing, walking or sitting.
- Good visual acuity through normal or corrected vision.
- Must be able to navigate various locations and function in a fast-paced, hectic environment.
- Ability to lift and transport up to 25 pounds.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
Pay Range
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.