Patient Service Specialist - Family Health Center

Join the Cleveland Clinic Wooster Family Health Center team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.    

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, you will ensure patients are greeted, registered for appointments and educated about their visit. When needed, you may be asked to float between sites or within the office. This role is a great steppingstone to other careers within customer service and departments within Cleveland Clinic.   

A caregiver in this position works varying shifts from 8:00AM – 5:00PM.  

A caregiver who excels in this role will:  

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.  
• Investigate, triage and resolve patient issues using the established HEART model.  
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.  
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.  
• Recruit, enroll and educate patients on MyChart and Appointment Pass.  

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and one year of experience OR Bachelor’s Degree  

Preferred qualifications for the ideal future caregiver include:  

• Knowledge of medical terminology  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment
• Extended periods of standing, walking or sitting
• Good visual acuity through normal or corrected vision
• Navigating various locations and function in a fast-paced, hectic environment
• Lifting and transporting objects up to 25 pounds

Personal Protective Equipment:

• Follow standard precautions using personal protective equipment as required