What are the responsibilities and job description for the Patient Access Representative position at Cleveland Clinic?
Patient Access Representative I
Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.
A caregiver in this position works days, from 7:00am—3:30pm.
A caregiver who excels in this role will:
Provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives at the facility to receive service.
Rotate to different locations/hospitals based on staffing needs.
Perform registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information.
Cross train to work all areas of Patient Access at any facility with minimal leadership guidance.
Maintain productivity and quality standards.
Act as a resource for training of new team members and during the implementation of new processes.
Participate on committees and engage in continuous improvement efforts.
Schedule services and provide physician offices/patients with accurate date and time information.
Perform preregistration by contacting the patient and completing an accurate interview to obtain demographic, insurance, medical and financial information.
Minimum qualifications for the ideal future caregiver include:
High school diploma or GED.
Three years of experience in a customer facing role with in-person or phone contact.
An associate’s degree may substitute one year of experience and a bachelor’s degree may substitute two years of experience.
Basic PC software application knowledge.
Ability to use multiple data systems.
Knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year.
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Ability to communicate and exchange accurate information.
Ability to perform work in a stationary position for extended periods.
Ability to work with physical records or operate a computer or other office equipment.
In some locations, ability to travel throughout the hospital system.
In some locations ability to move up to 25 lbs.
Personal Protective Equipment:
Follows Standard Precautions using personal protective equipment.
