Hospice Coordinator RN

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career.

Keeping patients connected to the highest quality care as they transition from the hospital to home or a facility is part of the Cleveland Clinic innovative approach to value-based care. As a Hospice Coordinator, you will be at their side the whole way, ensuring a smooth adjustment to their new routine. Through our Center for Connected Care, you will help provide a full continuum of care by processing inpatient referrals, coordinating discharge plans, coordinating services and more. Your efforts directly enhance the quality of life for patients and their families every day.  

A caregiver in this position works 8:00am to 4:30pm with every 4th weekend and 2 holidays per year (1 summer and 1 winter). This position requires travel to East CC hospitals and facilities.

A caregiver who excels in this role will:  

• Act as a member of the interdisciplinary team for the assigned functions related to the coordination of services with internal and external referral sources.  

• Process inpatient referrals into hospice, ensure continuity of care and coordinate discharge planning in contract facilities.  

• Actively educate potential customers about the benefits and appropriateness of hospice care.  

• Ensure patients and their families have adequate knowledge and an understanding of the hospice benefit.  

• Process inquiries for all new referrals (internal and external). 

• Ensure a seamless transition from hospital to the community setting by ordering medical supplies and DME, handing off communication with the field team and documenting in the electronic medical record.  

• Perform assessment of potential patients consistent with Cleveland Clinic Hospice policies, procedures and admission criteria alongside the physician. 

• Perform admission assessments for new admissions into contracted facilities and document information in the EMR within specified time frame. 

• Plan the delivery of patient care in collaboration with other disciplines to provide comfort and symptom management. 

• Perform daily assessment and coordinate the plan of care with inpatient staff for General Inpatients (GIP).   

• Assess patient for safety risks, abuse and neglect. 

• Assess and document pain using the appropriate pain scale and manage patient’s pain. 

• Document changes in patient condition and effectiveness/timeliness of care/interventions. 

• Evaluate, update and revise the plan of care to facilitate achievement of expected outcomes. 

• Know action, usual dosage, indications and side effects of medications administered. 

• Attend interdisciplinary meetings as assigned. 

Minimum qualifications for the ideal future caregiver include:  

• Graduate from an accredited school of Professional Nursing 

• Current state licensure as a Registered Nurse (RN) 

• One year of current clinic experience as an RN 

• One year of experience in an acute med/surg or critical care setting 

• Basic Life Support (BLS) Certification through the American Heart Association (AHA) or the American Red Cross 

• Knowledge of JCAHO and Medicare standards and regulations 

• Ability to work irregular/varying hours as needed 

• Ability to travel to hospitals and community referral sources 

Preferred qualifications for the ideal future caregiver include: 

• Bachelor’s of Science in Nursing (BSN) 

Physical Requirements:

• Requires full range of body motion including handling and lifting packages, manual and finger dexterity and eye hand coordination.  Occasionally lifts and carries items up to 50 pounds.  Requires corrected vision and hearing to normal range.
• Requires standing and walking for extensive periods of time.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.