Event Center Operations Manager- Sales

Join Cleveland Clinic’s Lou Ruvo Center for Brain Health and become a part of one of the most respected healthcare organizations in the world. The Lou Ruvo Center for Brain Health is a medical center dedicated solely to the pursuit of more effective treatments for brain diseases and to the provision of state-of-the-art care for patients affected by these diseases and their families. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career.     

The Event Center Operations Manager – Sales is responsible for developing and executing strategies to drive revenue, secure bookings, and deliver exceptional client experiences for Cleveland Clinic Lou Ruvo Keep Memory Alive Event Center. In this role, you will work closely with the Director of Event Center Sales & Marketing and the Operations Manager to align sales initiatives with overall event center goals and ensure seamless event execution. A caregiver in this role serves as the primary point of contact throughout the event lifecycle, ensuring smooth coordination from initial inquiry through post-event follow-up to deliver high-quality, memorable events. 

When you join our team, you’ll be part of a supportive environment that provides access to a premier event space, opportunities for professional growth and development, a competitive salary with commission, and the rewarding fulfillment of contributing to funds raised in support of Cleveland Clinic. 

A caregiver in this position works a hybrid schedule, Monday-Friday 8:00am-5:00pm, including nights/weekends with occasional local travel as needed.  

A caregiver who excels in this role will:  

• Develop and execute sales strategies to meet and exceed revenue targets. 

• Build and maintain strong relationships with clients, event planners, and corporate partners. 

• Conduct site tours, deliver compelling presentations, and prepare detailed proposals. 

• Negotiate contracts and ensure profitability while meeting client expectations. 

• Collaborate with event planning and operations teams to ensure flawless event execution. 

• Maintain and update CRM (Tripleseat) records to track leads, sales activities, and client interactions. 

• Stay up to date with industry trends and competitors to identify new business opportunities. 

• Develop and execute marketing campaigns across multiple platforms (social media, email marketing, website content, etc.). 

• Manage vendor and customer relations. Works with clients on room layouts, food and beverage details, menus, décor, valet, deliveries, sponsor fulfillment, etc. to ensure all items are as contracted and agreed upon.    

• Organize and hosts open houses, networking events, venue showcases to attract potential clients, and post-event follow-up to encourage repeat business. 

• Analyze marketing performance metrics to refine strategies and maximize outreach impact. 

Minimum qualifications for the ideal future caregiver include:  

• Five (5) years of hospitality experience. 

• Valid Driver’s License (VDL) required. 

• Effective relationship building skills are required. 

• Proven experience in event sales, hospitality, or related fields. 

• Strong negotiation and closing skills with a track record of meeting or exceeding sales targets 

• Excellent communication and interpersonal skills to build rapport with diverse clients. 

• Knowledge of event planning logistics, timelines, and vendor coordination. 

• Exceptional organizational skills with the ability to manage multiple projects simultaneously. 

• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision. 

Preferred qualifications for the ideal future caregiver include: 

• Bachelor’s Degree preferred. 

• Minimum of three years of experience coordinating projects preferred. 

• Project Management Certification (PMP) preferred. 

• Experience in luxury venues, event centers, or high-profile event planning.  

• Existing network of corporate, social, and non-profit event contacts.  

• Creative problem-solving abilities to customize events and handle challenges.  

• Marketing experience, particularly in event or venue promotion. 

• Event hospitality sales experience preferred.

• Catering or restaurant sales experience preferred.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/