Director II Safety Quality Patient Experience - South

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family.  

Cleveland Clinic is focused on reconnecting quality and patient safety with clinical care. This collaboration supports our commitment to quality and patient care, which parallels major healthcare initiatives nationwide. Having always been a strong advocate of informing people about specific data related to finding quality hospital care, we believe that informed patients are able to participate better in their own care. 

A caregiver in this position works Monday through Friday from 8:00am to 5:00pm with occasional nights from 8:00am to 8:00pm. This role will be stationed out of Akron but will provide coverage over Medina, Union, Lodi and Akron.

A caregiver who excels in this role will:  

• Direct safety, quality, and patient experience (SQPE) across a submarket and serve as the onsite leader for SQPE at the largest hospital within that submarket. 

• Ensure compliance with reporting, accreditation, and governance requirements within their submarket. Enable the STEEEP (Safe, Timely, Effective, Efficient, Equitable, and Patient-Centered) focus on SQPE. 

• Lead submarket and hospital SQPE departments to ensure consistency in application of assurance and improvement processes. 

• Monitor measured outcomes of clinical care activities, identify opportunities for improvement, and lead clinical improvement activities to improve those measured outcomes. 

• Ensure documentation of the results of clinical activities and that their submarket assignments maintain an effective SQPE program.  

• Assist facility leaders across the submarket with survey preparation and management of regulatory or accreditation surveys.   

• Ensure physician-specific quality data is trended and made available for re-credentialing including appropriate communication of provider information across facilities as permitted by data sharing agreements.  

• Coordinate public reporting of quality data and serve as a liaison with reporting agencies.  

• Ensure all required measures are collected, validated for data integrity, and reported to appropriate entities, including any external organizations which Cleveland Clinic has agreed to participate in.  

• Ensure staff development, counseling, performance evaluations, and hiring of positions for all direct reporting areas.  

• Develop, maintain and/or manage policies, procedures and budgets.  

Minimum qualifications for the ideal future caregiver include:  

• Master’s degree and 6 years of relevant healthcare management experience with full understanding of hospital requirements for SQPE. OR Bachelor's degree and 7 years of relevant, progressive healthcare management experience with full understanding of hospital requirements for SQPE.  

• Certified Professional Healthcare Quality (CPHQ).  

Preferred qualifications for the ideal future caregiver include:  

• Registered Nurse (RN), Certified Patient Safety Professional (CPPS), Healthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP), process improvement certification, certified in infection control and/or Certified Patient Experience Professional (CPXP).  
• Process Improvement Certification preferred: Lean, Six Sigma, etc. 

• Hospital quality leadership

Physical Requirements:

• Required Physical and Environmental Demands: Requires frequent walking from department to department; requires sitting at a workstation or desk; requires standing; work may include occasional pushing and/or pulling, lifting, and carrying objects weighing up to 20 lb., such as files, documents, and computer printouts.
• Work requires finger dexterity and eye hand coordination to operate a computer keyboard at a moderate skill level.
• Working Conditions: Physical Requirements: Sitting: Frequently (34% - 66% of the time) Standing: Frequently (34% - 66% of the time) Walking: Occasionally (1% - 33% of the time) Bending: Occasionally (1% - 33% of the time) the time.
• Mental Demands: Ability to work at a fast pace and to prioritize multiple assignments/projects and respond to numerous requests; ability to resolve conflicts among staff and to work collaboratively with department director, physicians and other members of the healthcare team; ability to ensure operational efficiency; ability to problem solve and make decisions; ability to exercise self-control and tolerate stress when dealing with multiple requests and/or conflicting demands from multiple customers.
• Special Demands: Needs minimal sustained direction in assessing needs, directing staff, and conducting departmental and professional responsibilities; self-starting and self-motivating; working hours may exceed eight hours per day and is based on what is needed to accomplish work at hand. OSHA Category: (for Blood-borne pathogens).
• Minimal or No potential for exposure. Ages of Patients Served: Provides patient care or has patient interaction to all age's specific population of patients.

Personal Protective Equipment:

• Follow Standard Precautions using personal protective equipment as required for procedures.

Pay Range

Minimum Annual Salary: $118,960.00

Maximum Annual Salary: $190,360.00

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).