Clinical Support Specialist

As part of Cleveland Clinic’s IT and cybersecurity family, you will do more than explore and expand your discipline and skills — you will impact patients everywhere by helping our teams stay connected, improve operations, and stay up to date and equipped with the groundbreaking tools and technologies that are changing patients’ lives.

As a Clinical Support Specialist, you will be responsible for high-level clinical and technical support to ensure optimal use of the electronic medical record (EMR), with a focus on Epic. The caregiver serves as a subject matter expert on EMR workflows, offering support to clinicians across Cleveland Clinic. This position is an excellent opportunity to enhance proficiencies in Epic and explore the endless possibilities at Cleveland Clinic

A caregiver in this position works Monday-Friday, 8:00am – 4:30pm at Indian River Hospital, with 50% local travel across multiple locations in Vero Beach and Martin Health Care System as needed.

A caregiver who excels in this role will:

• Provides support to clinicians in mastering the optimal use and maximum utilization of the EMR, including knowledge of applications that integrate with the EMR to support patient care
• Provides clinician training and support in the classroom, in person at the elbow, or virtually online, in department meetings, in groups and one-on-one; ensuring both the baseline knowledge of EMR use, specific EMR workflow knowledge, changes to existing workflows, and knowledge on new features as they are released.
• Serves as primary contact for learning about clinician’s EMR usability challenges, assisting with EMR workflow knowledge and EMR troubleshooting and EMR workflow issue resolution.
• Identifies opportunities for improvement in workflows and works with the ITD teams that design these improvements and the operational teams that implement them to enhance our use of the EMR
  
  

Minimum qualifications for the ideal future caregiver include:

• Bachelor's degree required
• 3 years' experience in a clinical setting, preferably in a multi-entity health care system
• OR High School Diploma / GED or equivalent and 7 years of experience
• OR Associates Degree and 5 years of experience
• Experience in a medically related field such as nursing, pharmacy, medical technology or Emergency Medical Technician (EMT)
• For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of the position start date
• Must have strong clinical background and knowledge of patient care settings and clinical practice
  
  

Preferred qualifications for the ideal future caregiver include:

• Clinical license preferred in RN, LPN, Medical Assistant, Physical Therapist, or Respiratory Therapist
• Experience with clinical information systems or computerized physician order management
• Experience in education/training or human resources development
  
  

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system.
• Ability to operate a computer and other office equipment.
• Ability to communicate and exchange accurate information.
  
  

Personal Protective Equipment:

• Follow standard precautions using personal protective equipment as required.
  
  

Pay Range

Minimum Annual Salary: $69,600.00

Maximum Annual Salary: $106,132.50

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).