Clinical Administrative Assistant III

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career.

The Clinical Administrative Assistant III provides advanced administrative and operational support to the Sleep Disorders Center, ensuring efficient department workflows and an exceptional patient experience throughout the continuum of care. This role serves as a key liaison among patients, providers, clinical staff, and enterprise-wide departments, facilitating seamless communication, coordination, and service delivery.

The position requires a strong understanding of healthcare administration, medical terminology, scheduling, and patient care processes. The successful candidate demonstrates exceptional organizational skills, professionalism, attention to detail, and the ability to manage sensitive information with the highest level of confidentiality. This role contributes to the overall success of the Sleep Disorders Center by supporting clinical operations, enhancing patient access, and promoting a culture of excellence and service.

A caregiver in this position works 8:00am to 4:30pm, Monday through Friday with no weekends or holidays.

A caregiver who excels in this role will:

Patient Facing

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
• Effectively document and convey patient matters to appropriate medical professionals and initiate pending orders and labs, etc.
• Manage physician clinic schedules, including slot management and reconciling scheduling errors.
• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
• Assist patients with check-in for virtual appointments.
• Initiate patient referral processes and monitor referrals for empaneled patients.
• Assist with messages and inbound calls.
• Other duties as assigned.
  
  

Administrative

• Onboard and schedule outside clinical observers.
• Respond to provider’s emails and manage staff out-of-office arrangements.
• Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.
• Offer IT assistance.
• Manage staff and medical student onboarding processes.
• Arrange and execute all department events and manage incoming mail.
• Take and transcribe meeting minutes
• Create, maintain and disseminate departmental on call schedules
• Other duties as assigned.
  
  

Minimum qualifications for the ideal future caregiver include:

• Three years’ administrative assistant experience in a professional setting, healthcare experience.
• Previous experience as a Clinical Admin Asst II or similar
• An associate or bachelor’s degree may offset two years' experience.
• Experience with Electronic Medical Records required
• Must have completed EPIC training or certification
• Proficiency in QGenda.
• Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)
• *Experience may be assessed with an on-line Skills Assessment
• Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point).
• Experience may be assessed with an on-line Skills Assessment.
  
  

Preferred qualifications for the ideal future caregiver include:

• Associates Degree
• Typing proficiency with accuracy
  
  

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, the ability to move up to 20 pounds
  
  

Personal Protective Equipment:

• Follows standard precautions using personal protective.
  
  

Pay Range

Minimum hourly: $17.25

Maximum hourly: $26.31

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).