Clinical Administrative Assistant I

Join Cleveland Clinic’s Cancer Center in Sandusky, Ohio. This facility offers chemotherapy, radiation therapy, genetic counseling, access to clinical trials and more. Patients can expect the most advanced cancer care and expertise from cancer providers from Cleveland Clinic, which has consistently been ranked one of the top cancer programs in the country by U.S. News & World Report.

As a Clinical Administrative Assistant in the Caner Center, you will provide comprehensive support to medical staff, helping ensure efficient operations and a safe, high-quality patient experience. Responsibilities and patient interactions will vary based on the provider’s practice and the specific needs of infectious disease care. This role offers a valuable opportunity to collaborate with physicians, nurses, and staff while expanding your knowledge of infectious diseases and contributing to the delivery of specialized, patient-centered care.

A caregiver in this position works remotely Monday – Friday from 8:00 a.m. – 4:30 p.m.

A caregiver who excels in this role will:

Patient Facing

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
• Assist patients with check-in for virtual appointments.
• Initiate patient referral processes and monitor referrals for empaneled patients.
• Assist with messages and inbound calls.
  
  

Administrative

• Offer IT assistance.
• Arrange and execute all department events and manage incoming mail.
  
  

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED
• Experience using Microsoft Office Suite products (Outlook, Word, Excel, and Power Point)
• Experience may be assessed with an on-line Skills Assessment.
• Demonstrate exceptional communication, and organizational skills.
  
  

Preferred qualifications for the ideal future caregiver include:

• Associate’s degree
• One year experience including customer service, professional healthcare office setting
• Typing proficiency with accuracy
• Healthcare experience
• Familiarity with electronic medical records
  
  

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, the ability to move up to 20 pounds
  
  

Personal Protective Equipment:

• Follows standard precautions using personal protective.
  
  

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).