System Analyst - Software Licensing

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title System Analyst - Software Licensing Location Cleveland Facility Remote Location Department ITD Enterprise Messaging-Information Tech Div Job Code T99040 Shift Days Schedule 8:00pm-5:00am Job Summary Join our team at Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic is named the No. 4 hospital in the United States according to the U.S. and World News Report. At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers. You will work with state-of-the-art technology and provide stellar patient care. At Cleveland Clinic you will build a rewarding career with one of the most respected healthcare organizations in the world. As a Systems Analyst I, you will help provide the right tools for our caregivers to perform their job at the highest level. Your duties will include but are not limited to: • Working with caregivers to acquire necessary licensing for various tools • Ensuring efficiencies through license monitoring and adjustments • Working with vendors to understand and manage licenses per their licensing requirements • Working with Supply Chain and finance teams to ensure licenses are paid/renewed/established per agreement terms • Working with leadership to collaborate on licensing agreements and renewals • Working with Service Management to implement software asset management The ideal caregiver is someone who: • Has great customer service skills. • Understanding software licensing. • Is organized. This opportunity is fully remote with flexible start and end of shift times. At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare. Job Details Responsibilities: Provides application, technical and preventative maintenance support for multiple end-user systems. Contributes to departmental projects and solutions implementation. Demonstrates, through output, a solid understanding of networking and distributed computing environment concepts and principles of client/server configuration. Supports development of information system requirements to include process and documentation creation and maintenance. Maintains user confidence. Protects operations by keeping information confidential. Maintains high level of quality work in a stressful environment. Other duties as assigned. Education: Associate's degree in Information Technology, Computer Science or related field. Certifications: Microsoft, CompTIA, or equivalent preferred. For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date. Complexity of Work: Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Work Experience: Minimum of one year of implementation, support and management of computer-based information systems experience preferably in a health care environment, or equivalent experience in end user training or in an operational or financial role utilizing the systems or data generated by the systems supported by this position. Offset: High School diploma/GED and three years of experience. Offset: Bachelor’s degree and no experience. Preferred Qualifications: Experience with software license agreements and administration. Experience with corporate financial processes. Experience with software asset management Physical Requirements: Ability to perform work in a stationary position for extended periods. Ability to travel throughout the hospital system. Ability to operate a computer and other office equipment. Ability to communicate and exchange accurate information. Personal Protective Equipment: Follows Standard Precautions using personal protective equipment as required for procedures. Keywords: software licensing, asset management, software asset management The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days. Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination on an annual basis, and being fully vaccinated against COVID-19, or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.