What are the responsibilities and job description for the Inside Sales Representative position at Cleveland Browns?
Expectations
- Adhere to Cleveland Browns organization policies and procedures
- Act as a role model within and outside the Cleveland Browns organization
- Perform duties as workload necessitates
- Demonstrate flexible and efficient time management skills with the ability to prioritize workload
- Meet department productivity standards
Essential Duties and Responsibilities
- Contact current and past customers and qualified sales leads to generate new sales
- Ability to sell and up-sell, including but not limited to: Season Tickets, Premium Hospitality, Suites, Group Tickets etc.
- Responsible for working on a computerized ticketing system
- Handle all facets of work associated with incoming customer inquiries for Cleveland Browns season ticket sales
- Perform other duties as assigned
Required Experience and Skills
- Bachelor's Degree
- Strong customer service focus: project positive, helpful attitude and willingness to go above and beyond
- Excellent communication skills (verbal and written) and active listening skills
- Must be proficient in data entry and detail oriented
- Flexibility to work shifts that include evenings and weekends
- Ability to work well within a team environment, yet comfortable completing tasks independently
- Self-starter with the ability to be creative within a structured environment
- Must be computer literate with knowledge of Microsoft Office applications (Word, Excel, Outlook) and demonstrate proficiency utilizing the Internet
- Must have excellent communication skills, good grammar, voice and diction
- Must have strong interpersonal skills and a team oriented spirit to provide exceptional service to our Browns fans
- Ability to understand products and services, research and communicate information and record daily activities in a fast-paced environment
Physical Demands
- While performing the duties of this job, the employee is occasionally required to sit; use hands; reach with hands and arms; talk and hear. Occasional lifting of 20 pounds required.
Work Environment
- Work is normally performed in a typical interior/office work environment however employee will have "game-day" responsibilities.