What are the responsibilities and job description for the Call Center Representative (Pay Progression) (Hybrid) position at Clerk of the Circuit Court & Comptroller, Palm Beach County?
No legal experience? No problem! We provide on the job training!
This exciting opportunity is also remote work eligible on a Hybrid basis! To learn more about our robust Remote Work Program Click Here.
The Clerk of The Circuit Court & Comptroller's office is seeking an enthusiastic, people-focused individual to join our dynamic Customer Services team as a Call Center Representative. If you enjoy helping others, solving problems, and staying sharp in a lively, fast-paced environment, this is a place where you can shine, whether you’ve worked in a call center before or you’re exploring something completely new.
A Call Center Representative plays an essential role in our court operations team, handling moderately complex to advanced clerical work that supports the functions of the Clerk of the Circuit Court & Comptroller. You’ll be the first point of contact for callers seeking information about Jury Duty, court dates, traffic matters, felony and family law cases, and even civil lawsuits. No legal background is required. We provide comprehensive training to help you build confidence, grow your skills, and launch a meaningful career with us.
This position is eligible to receive a 5% increase to the hourly rate upon one year of service and demonstrated proficiency in this role.
Why join our Clerk family? Because our Clerk family is our top priority! Total Compensation packages include:
- Generous paid time off and 17 paid holidays – yes you read that right!
- Superior health care plans with lower costs to you
- Retirement choices through the Florida Retirement System and deferred compensation plan
- Award-Winning Wellness Program that gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle
- Tuition Reimbursement
- Qualifying employer for Public Service Loan Forgiveness
At the Clerk of the Circuit Court & Comptroller’s Office you can:
- Work with a purpose
- Give back to the community
- Be part of a family
- Build your skills
- Pursue career advancement opportunities
- Reach your professional and personal goals
- Answering incoming calls promptly and professionally.
- Providing accurate and timely information to the public.
- Handling a high volume of calls while maintaining quality service.
- Collaborating with team members to address complex issues.
- Maintaining a positive and customer focused attitude.
High school diploma (or GED), supplemented by five (5) years of general work experience that demonstrates the ability to accurately apply acute attention to detail in maintenance of detailed data, preferably in an automated systems environment; or an equivalent combination of education, training and experience. Some vocational or college courses preferred. Once qualified, deputization may be required to perform the assigned functions.
Knowledge, Skills and Abilities
Excellent communication skills.
Eagerness to learn and adapt.
Team player with a positive attitude.
Note: Vacancy postings may be cancelled at any time based on business needs. Applicants who have applied will be notified of cancellations. Applicants who have applied will be notified of cancellations. Applicants with a disability who require accommodation within the application/interview process should direct a request in advance to human resources at careers@mypalmbeachclerk.com or 561 355 4172.
The Clerk of the Circuit Court & Comptroller is an Equal Opportunity Employer and a Drug-Free Workplace. Depending on the position, candidates are subject to drug screening, a physical and a background check as a condition of employment. Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and that certain service members may be eligible to receive waivers for postsecondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Pursuant to Florida Statute 295, Section 09 (b) and (c), Veterans’ Preference promotion preference shall apply to a person who was a veteran when employed by the state or its political subdivision and who was recalled to extended active duty and shall apply only to a veteran's first promotion after reinstatement or reemployment, without exception. The Clerk of the Circuit Court & Comptroller’s Officevalues the service veterans and their family members have given to our country and that the Clerk’s office supports the hiring of returning service members and military spouses. To claim preference, an applicant must complete and upload both the Veterans’ Preference Claim Form and required documentation prior to the position’s posted closing date. Hiring decisions are based on qualified candidates’ non-numerical assessments and numerical assessments, which include interviews. If an applicant claiming veterans’ preference for a vacant position is not selected, they may file a complaint with the Florida Department of Veterans' Affairs (DVA), 11351 Ulmerton Road, Suite 311, Largo, FL 33708. If an applicant seeking veterans’ preference in employment in the state of Florida is not selected for the position and is so notified, they must file their complaint with the DVA within 60 calendar days from the date the applicant is notified.