Operations Analyst

About The Company

About Cleo

At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating.

Cleo is a rare success story: a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.

If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.

Follow us on LinkedIn to keep up to date with new product features and insights from the team.

About The Role

We are looking for an Operations Analyst to join our team. Working cross functionally with product, engineering, compliance, and our partners, you will be part of the team that ensures Cleo’s products are optimised for success.

You will be responsible for

• Complaints management: Assist with the management of our complaints policy, including investigation and response to escalated complaints and quality assurance checks on tracking documents
• Dispute processing: Assist with the investigation and response to customer transaction disputes and credit disputes in line with our internal procedures and regulatory timeframes
• Banking operations: Support our bank partners with requests that require Cleo investigation and action
• Iteration of existing processes: Assist in the creation and improvement of the processes key to the operation of Cleo’s products
  
  

About You

• You have experience problem solving in a fast-paced environment and are always looking for ways to improve efficiency for existing processes
• You are detail orientated and good at spotting trends
• You are a strong communicator and adept at facilitating cross-functional workstreams
• You have an an analytical approach to your work and are comfortable working with data across various tools such as Excel, Google Sheets, Count, etc.
• You are customer focused and operate with our end users' best interest at heart
• You are based in EST
  
  

Nice to haves

• Experience with credit or debit card operational processes
• Experience working in a start up environment
• Knowledge of the US financial landscape
• Any level of SQL expertise
  
  

What do you get for all your hard work?

• A competitive compensation package (base equity) with reviews every 6 months.
• Work at one of the fastest-growing tech startups, backed by top VC firms like Sofina, Balderton & EQT Ventures.
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility: We treat you as humans first, employees second. Because we can’t fight for the world’s financial health, if we’re not healthy ourselves. This means all the usual perks but it also means flexibility. We take pride in being a flexible workplace that trusts our Cleople to deliver their best work, giving you the autonomy to structure your day around morning drop-offs to school or daily dog walks.
• Work where you work best. We’re a globally distributed team. Our US team works fully remotely, but we host virtual socials and an annual company offsite in Europe with all expenses paid.
  
  

Other Benefits

• Company-wide performance reviews every 6 months and generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 15 days annual leave a year public holidays ( an additional day for every year you spend at Cleo)
• 401k matching
• Medical Insurance, Dental and Vision care
• Generous Parental Leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill
  
  

Welcoming everyone

We strongly encourage applications from people of colour, the LGBTQ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

Compensation range

• United States: $55,000 - $67,000 gross annually*
• Other locations: Compensation will be discussed during the interview process
• Final compensation will be determined based on the candidate's qualifications, skills, and previous experience
  
  

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Cleo AI. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Cleo AI may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Cleo AI's Candidate Privacy Notice