What are the responsibilities and job description for the Customer Service Coordinator position at Clements Pest Control?
Clements Pest Control is a family-owned and operated company built on doing right by our customers, our team, and our community. We treat our people like family and our customers like neighbors — because most of them are. We're growing and looking for a Customer Service Coordinator to lead our customer service team.
In this role, you'll lead a team of 4–5 customer service representatives in a positive, supportive way — coaching them to deliver an exceptional experience on every call while keeping the department organized, accountable, and running smoothly. It's a great fit for someone who is dependable, highly organized, and genuinely enjoys helping both customers and teammates succeed.
What you'll do:
- Lead, coach, and support a team of 4–5 customer service representatives in a positive, encouraging way.
- Develop new CSR onboarding and training materials, along with SOPs and best practices for the department.
- Coordinate with the sales and marketing teams to enhance the lead and new-customer intake process and improve scheduling efficiency.
- Oversee the day-to-day flow of the customer service department — scheduling, follow-through, and smooth handoffs between departments.
- Set the tone for exceptional customer service, stepping in on calls and escalations when needed.
- Keep the team organized and on track with recurring tasks, priorities, and communication.
- Hold yourself and your team accountable to clear standards, deadlines, and a high bar for customer care.
What we're looking for:
- Proven ability to lead a small team (4–5 people) in a positive, motivating manner.
- Exceptional customer service skills and a genuinely caring, professional attitude.
- Outstanding organizational skills and strong follow-through.
- Strong sense of personal accountability, and the confidence to hold others accountable with respect.
- Clear, warm communicator who can keep a team focused and morale high.
- Dependable and self-directed.
A plus, but not required (we're happy to train the right person):
- Experience in pest control or lawn & ornamental (L&O) services.
- Familiarity with PestPac or similar service/scheduling software.
Clements Pest Control is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.
**DRUG FREE WORKPLACE**
MUST PASS DRUG TEST AND BACKGROUND CHECK
Pay: From $1,150.00 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $1,150