What are the responsibilities and job description for the Account Specialist - Contract position at Clemens Family Corporation?
Account Specialist – Contract
*This is a 3 month temporary opportunity, however, it does have the potential to extend or convert into a full time role*
Build your career. Challenge the process. Collaborate and engage. We call it the Clemens Way. Be a part of our team and see your ideas in action!
Overview:
Clemens Food Group, a leader in customer solutions, is on the hunt for a sharp and detail-oriented Fresh Account Specialist to make an impact! In this role, you will drive order management and ensure customer satisfaction within our fresh pork categories. You’ll work closely with Fresh Account Managers and Supply Chain teams, managing orders from entry to delivery. If you are customer-focused, solutions-driven, and thrive in a dynamic environment, this could be the perfect opportunity for you!
Who You Are:
- Detail-Oriented: You have a keen eye for accuracy, especially in order entry and management.
- Customer-Focused: Your communication skills shine when resolving customer issues and maintaining strong relationships.
- Tech-Savvy: Proficient with computer systems; experience with TMW, EDI, and CRM tools is a plus.
- Proactive Problem Solver: You anticipate challenges and identify sustainable solutions quickly.
What You'll Do:
- Order Management: Accurately enter and manage customer orders, including handling EDI discrepancies and maintaining PO delivery dates.
- Inventory Oversight: Manage excess and obsolete inventories, assist in sales support, and identify alternative product opportunities.
- Customer Support: Field and resolve customer issues, process claims, and provide product specifications as needed.
- Cross-functional collaboration: Work with business management teams, IT, supply chain, and credit departments to streamline processes and enhance customer satisfaction.