Medical Office- Front Office Specialist

Purpose:

• To help facilitate continuity in daily operations for a fast paced physical therapy office by working with therapists and support staff.
• Act as the first point of contact for the office and offer a positive first impression.
• Able to multitask and adapt to changing situations that may arise in scheduling, answering phones, checking in patients, collecting co-pays, and processing documentation.

Primary Responsibilities:

• Greet patients and visitors in person or on the phone in a friendly, professional manner.
• Maintain patient records by updating personal and insurance information.
• Schedule patients and facilitate patient flow by notifying therapists of patient arrivals, delays, or other changes.
• Process and follow up on correspondence relating to patients.
• Weekly tracking of visits and quarterly quality assurance reporting.
• Collect and process patient payments.
• Ensure a clean and neat workspace while maintaining office inventory.

Educational Requirements:

• High School Graduate, some college preferred

Experience Required

• Microsoft Office
• Medical office experience (preferred)
• Marketing and social media experience is a plus.

Job Type:

• Hourly rate based on experience
• 25-30 average hours per week; M, W, Th evenings are required (up to 7:00 p.m.)

Qualified candidates must include a cover letter with a current resume.

Job Type: Part-time

Benefits:

• 401(k) matching
• Life insurance
• Paid time off

Medical Specialty:

• Physical & Rehabilitation Medicine

Schedule:

• Monday to Friday

Ability to Commute:

• Sterling Heights, MI 48312 (Required)

Work Location: In person