What are the responsibilities and job description for the Director, Market Research & Customer Insights position at Cleerly?
About Cleerly
We’re Cleerly – a healthcare company that’s revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world’s leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which has enabled rapid growth and continued support of our mission. In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado, New, York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location.
Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly’s solutions are supported by more than a decade of performing some of the world’s largest clinical trials to identify important findings beyond symptoms that increase a person’s risk of heart attacks.
At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description.
While we are mostly a remote company, travel is required for some team meetings and cross function projects typically once per month or once per quarter, for some roles like sales or external facing roles travel could be up to 90% of the time.
Cleerly is committed to providing safe and effective medical software that meets customer needs and our intended use. The adherence to all applicable regulatory and statutory requirements establishes a clear framework for setting measurable quality objectives. Our commitment to continually improving our products and processes proactively manages risks, ensuring ongoing compliance throughout the entire software lifecycle. Understanding this role's relevance and importance is critical to achieving Cleerly's quality objectives.
About The Opportunity
Cleerly, Inc. is seeking a highly skilled and strategic Director of Customer Insights and Analytics. This role will be pivotal in harnessing market insights and research to develop and implement a comprehensive Voice of Customer (VoC) plan. The ideal candidate will possess a deep understanding of market research methodologies and analytics, and will work closely with product, marketing, and sales teams to drive customer-centric strategies and initiatives.
Responsibilities
Market Insights and Research: Voice of Customer (VoC) Plan Development: Work across the organization to develop, grow and optimize a Voice of the Customer plan/program and ensure the customer is at the center of decision-making processes. Collaborate with cross-functional teams to ensure the VoC plan aligns with product development, marketing strategies, and sales efforts. Monitor and evaluate customer feedback to drive continuous improvement in product offerings and customer experience. Analytics and Reporting: Build and maintain advanced analytics capabilities to support data-driven decision-making. Create and present detailed reports and dashboards that communicate key insights and recommendations to stakeholders. Track and measure the impact of customer insights on business performance and strategic initiatives. Cross-Functional Collaboration:
OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
For more information see our Privacy Policy (https://cleerlyhealth.com/privacy-policy). All official emails will come from @cleerlyhealth.com email accounts.
#Cleerly
We’re Cleerly – a healthcare company that’s revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world’s leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which has enabled rapid growth and continued support of our mission. In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado, New, York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location.
Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly’s solutions are supported by more than a decade of performing some of the world’s largest clinical trials to identify important findings beyond symptoms that increase a person’s risk of heart attacks.
At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description.
While we are mostly a remote company, travel is required for some team meetings and cross function projects typically once per month or once per quarter, for some roles like sales or external facing roles travel could be up to 90% of the time.
Cleerly is committed to providing safe and effective medical software that meets customer needs and our intended use. The adherence to all applicable regulatory and statutory requirements establishes a clear framework for setting measurable quality objectives. Our commitment to continually improving our products and processes proactively manages risks, ensuring ongoing compliance throughout the entire software lifecycle. Understanding this role's relevance and importance is critical to achieving Cleerly's quality objectives.
About The Opportunity
Cleerly, Inc. is seeking a highly skilled and strategic Director of Customer Insights and Analytics. This role will be pivotal in harnessing market insights and research to develop and implement a comprehensive Voice of Customer (VoC) plan. The ideal candidate will possess a deep understanding of market research methodologies and analytics, and will work closely with product, marketing, and sales teams to drive customer-centric strategies and initiatives.
Responsibilities
- Lead and manage market research initiatives to gather actionable insights on customer needs, market trends, and competitive landscape.
- Design and execute quantitative and qualitative research projects using a variety of research techniques to provide a comprehensive understanding of the market.
- Communication and storytelling– Strong writing skills where you can craft a story around data insights and clearly communicate key points in a succinct manner. You have great verbal communication skills as well and are highly skilled at presenting to groups and sharing your point of view.
- Maintain vendor relationships and work with Procurement to continuously streamline and improve the ability of business teams to gain insights from customers, physicians, patients, and other healthcare system stakeholders as required
- Lead and contribute to competitive monitoring initiatives, derive and distill insights on both traditional and emerging competitors around the world, and communicate these insights in a clear, structured, and timely manner
- Analyze data to identify key insights and opportunities for Cleerly’s products and services.
- Partner with product, marketing, and sales teams to integrate customer insights into product roadmaps, marketing campaigns, and sales strategies.
- Work closely with the data science team to leverage AI and machine learning techniques for deeper customer insights.
- Foster a culture of customer-centricity across the organization.
- Team Leadership and Development:
- Lead and mentor a team of insights and analytics professionals, fostering a collaborative and innovative environment.
- Provide training and development opportunities to enhance team capabilities and ensure best practices are followed.
- Bachelor’s degree in Marketing, Business, Statistics, or a related field; advanced degree preferred.
- 10 years of experience in market research, customer insights, or analytics, must be in the healthcare industry; diagnostics experience strongly preferred.
- Proven track record of developing and executing successful VoC programs.
- Strong analytical skills with proficiency in data analysis tools and techniques.
- Excellent communication and presentation skills.
- Ability to work collaboratively across departments and influence stakeholders.
- Experience with advanced analytics, AI, and machine learning is a plus.
- Candidates located in higher-cost labor markets, including California, Washington, New York, New Jersey, Connecticut, Massachusetts, and Washington, DC represent the middle to high end of the range, while candidates located in all other U.S. locations represent the low to middle end of the range.
- Final compensation is determined based on location, experience, skills, and internal equity.
- Base Salary: $180,000 - $200,000
- TTC: $207,000 - $230,000
- Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.
- H: Humility- be a servant leader
- E: Excellence- deliver world-changing results
- A: Accountability- do what you say; expect the same from others
- R: Remarkable- inspire & innovate with impact
- T: Teamwork- together we win
OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
For more information see our Privacy Policy (https://cleerlyhealth.com/privacy-policy). All official emails will come from @cleerlyhealth.com email accounts.
#Cleerly
Salary : $180,000 - $200,000