Communications Officer/Dispatcher

Job Overview

The Communications Officer plays a vital role in ensuring effective communication within the organization and with external stakeholders. This position requires a proactive individual who can manage information flow, handle inquiries, and support various departments through effective communication strategies. The ideal candidate will possess strong analytical skills, attention to detail, and the ability to work in high-pressure situations.

Responsibilities

• Manage incoming communications through phone systems, ensuring timely and accurate responses.
• Conduct phone triage to assess the urgency of requests and direct them to appropriate personnel.
• Transcribe important communications and maintain accurate records for reference.
• Analyze data related to communication trends and provide insights for improvement.
• Negotiate with external partners or stakeholders when necessary to facilitate effective communication.
• Utilize medical terminology when interacting with healthcare professionals or in medical-related communications.
• Implement conflict management strategies to resolve issues effectively while maintaining professionalism.
• Collaborate with law enforcement agencies as required, ensuring compliance with legal protocols.
• Perform data entry tasks accurately to maintain up-to-date records within the communication system.
• Provide first aid support as needed during emergencies or critical situations.

Qualifications

• Proven experience in a communications role or similar position is preferred.
• Strong understanding of medical terminology is a plus.
• Familiarity with law enforcement protocols and procedures is advantageous.
• Excellent conflict management skills with the ability to remain calm under pressure.
• Proficient in using phone systems and handling multiple calls simultaneously.
• Exceptional analytical skills with a keen eye for detail.
• Ability to transcribe information accurately and efficiently.
• Strong data entry skills with a focus on accuracy and timeliness.

We are looking for a dedicated individual who can contribute positively to our team and help us achieve our communication goals effectively.

Job Types: Part-time, Temporary

Pay: $13.91 per hour

Work Location: In person

Salary : $14