Patient Services Associate - Trenton

Job description:

Summary/Objective: The Patient Services Associate at our Cleaver Dermatology - Trenton office will work to fulfill two different sets of support roles that will revolve around clinic and non-clinic work days. Support on clinic days will revolve around providing patient intake support in conjunction with our reception staff. Support on non-clinic days will includes, but is not limited to, processing and reporting third party insurance payments. This role will naturally evolve over time as our Trenton clinic grows from a part-time clinic to a full-time clinic.

Clinic Day Essential Functions:

• Uses EMR system to check patients in and out quickly and efficiently
• Process payments for co-pays and uninsured patients using the EMR system
• Effectively utilizes our EMR system to update patient records and create detailed notes as needed to assist other departments such as nursing and billing
• Conducts detailed review of all insurance cards to ensure we have the correct cards in the system and effectively communicates with patients so that patients understand what will be covered
• Checks out patients as they leave ensuring follow-up appointments are scheduled appropriately and recalls are created as necessary
• Answers incoming calls and routes patients to the appropriate party as needed
• Schedules patient appointments using the EMR
• Maintains EMR database by updating all patient information and routinely checks obituaries in local newspapers and changes the patient’s status accordingly
• Scans patient documents into the corresponding patient file

Non-Clinic Day Essential Functions

• Review all relevant portals to account for all electronic payments and post/reconcile payment to relevant DOS for patient
• Submits daily financial batches to account for and report on all payments received
• Serve as primary Point of Contact for all incoming Trenton area phone calls
• Provide secondary call support for overflow patient scheduling and billing office phone calls from the Kirksville office
• Provide in-person support for patients and other location-specific needs on non-clinic days

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must have the ability to travel independently throughout the practice to access information from other departments. Must have the ability to sit for long periods of time.

Expected Hours of Work

Work schedule will align with standard business hours of Monday through Thursday, 8:00 a.m. to 5 p.m. and Friday, 8:00 a.m. to 1:30 p.m. No weekend work required. Paid days off for company holidays.

Travel

This position will be expected to work in-office at our Trenton location. Travel to clinics in Chillicothe or Brookfield on an occasional basis may be requested as needed. All onboarding and training will be conducted at our Kirksville location for a time period not to exceed three months. All company related travel is reimbursed.

Required Education and Experience

High School Diploma or Equivalent

Preferred Education and Experience

One year or more working in a medical office

EEO Statement

Cleaver Dermatology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pay: From $16.50 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17