What are the responsibilities and job description for the Service Manager position at Cleaver-Brooks Sales & Service?
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Job Description
Cleaver Brooks Sales and Service is looking for a Service Manager to join our team in El Paso Texas. The Service Manager will coordinate the daily direction of a service department made up of a group of specialty mechanics, technicians, and welders. Coordinate company technical resources to ensure appropriate solutions are offered. This is a direct customer-facing position. Must be able to multi-task and respond to customer’s emergencies with technical resolutions. Excellent communication and interpersonal skills are required.
Job Location: El Paso Texas
Essential functions:
- Develop and write proposals based upon customer needs.
- Review JSA’s, safety audits, and be responsible for the safety of personnel in the shop and on the job site.
- Continual development and evaluation of employees.
- Review service tickets daily for accuracy of technical completion, procedures, time entry, and materials.
- Manages job flow including manpower, scheduling, material availability, and dispatching.
- Responsible for monitoring costs and job status.
- Schedules training for employees on an as needed basis.
- Manages employee discipline and adherence to company policies.
- Responsible for job margins, KPI’s, and meeting goals assigned by General Manager.
- All other duties as assigned by the General Manager.
Basic Requirements:
Education:
A High School diploma or equivalent is mandatory. Technical degree preferred.
Experience:
Must have 5 years prior experience working as a boiler service technician on commercial/industrial steam and hot water boilers with strong electrical and controls capabilities. Computer competency including Outlook, Word, Excel, and Teams are required.
Physical Skill & Effort:
- Work requires computer proficiency
- Willingness / ability to work after hours, weekends, and emergency hours as needed
- Willingness / ability to travel domestically as needed
- Must have the ability to work independently with little direct supervision
- Work involves light and simple types of physical exertion
Working Conditions and Hazards:
Normal office conditions. Customer visits may include exposure to site specific hazards and safety requirements. Work environment may include dusty and hot conditions.
Benefits of being a Cleaver-Brooks Employee:
- Competitive salary
- Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long-term disability
- Cash matching 401(k) plan
- Employee assistance program (EAP)
- Pet insurance
- Employee discount program
- Tuition assistance
- Paid time off and 11 paid holidays
Who is Cleaver-Brooks Sales & Service:
Cleaver-Brooks Sales and Service, Inc. (CBSS) is a market leader in providing fully integrated boiler and burner systems. CBSS offers a full range of capabilities from: new equipment, installation, rentals, retrofits, repairs, parts, and service. We can deliver, install, and upgrade boiler room solutions that improve efficiency, reduce cost, and optimize space. CBSS delivers the most efficient, reliable, safe, and environmentally sustainable solutions that differentiate us in the marketplace. We are a 24/7 customer driven operation.
This description indicates the general nature of the tasks and responsibilities required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgement, to be proper.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.