Parts & Inside Sales Specialist Service & Warranty

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Job Location: Houston, TX

Cleaver Brooks Sales and Service is looking for a Parts & Inside Sales Specialist to join our team in Houston, TX. The Parts & Inside Sales Specialist position is established to provide Cleaver Brooks Sales & Service with a qualified representative to handle routine purchasing duties in support of service, projects, and direct parts sales. Duties also include ensuring that internal service, sales, projects and customers are satisfied in a timely manner. Responding in an inside sales capacity to parts sales leads, and performing proactive activities to generate new parts sales. Also the preparation of quotes/proposals for parts customers, order entry and billing for parts orders, and any other jobs required to help the team attain its goals. 

Essential functions: 

• Provide customer support for all Sales Inquiries and Part Evaluation needs 

• Quote development and preparation 

• Data entry including billing, running credit cards, and PO review 

• Liaison with AR/AP to set up new customers/vendors and maintain accounts 

• File warranty claims, process RMAs and credits as needed 

• Support the Sales Department with parts pricing 

• Support the Service Department with parts pricing 

• Document customer contact in CRM 

• Represent the company in a professional manner 

• Daily follow-ups on previous requests and general inquiries 

• Make cold calls and warm calls from TDLR/Stackchaser to drive customer acquisition 

• Respond in a timely fashion to general inquiries and requests for information 

• Professional communication skills both written and verbal 

• Other duties as assigned. 

Basic Requirements: 

Education: 

• A High School diploma or equivalent is mandatory.  

Experience:  

• Two years’ experience in a similar industrial/technical position is preferred. Computer competency including Outlook, Word, Excel, required with Great Plains background a plus.  Basic understanding of HVAC industry terminology a plus. 

Physical Skill & Effort:  

• Record-keeping (computerized) experience. 

• Work requires computer proficiency, moderate typing speed and a high data input accuracy level. 

• Willingness /ability to work overtime and weekends and emergency hours, as needed. (infrequent) 

• Must be reliable and responsible, have own reliable transportation; and must have the ability to work independently with little direct supervision. 

• Work involves fairly light and simple types of physical exertion up to 50 pounds lifting. 

Working Conditions and Hazards:   

Normal office and warehouse conditions. From time to time, slightly disagreeable features.  Negligible/little or no exposure to hazardous conditions or materials.                                              

Benefits of being a Cleaver-Brooks Sales & Service Employee:

• Competitive salary
• Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long-term disability
• Cash matching 401(k) plan
• Employee assistance program (EAP)
• Pet insurance
• Employee discount program
• Tuition assistance
• Paid time off and 11 paid holidays

Who is Cleaver-Brooks Sales & Service:

Cleaver-Brooks Sales and Service, Inc. (CBSS) is a market leader in providing fully integrated boiler and burner systems. CBSS offers a full range of capabilities from: new equipment, installation, rentals, retrofits, repairs, parts, and service.  We can deliver, install, and upgrade boiler room solutions that improve efficiency, reduce cost, and optimize space. CBSS delivers the most efficient, reliable, safe, and environmentally sustainable solutions that differentiate us in the marketplace. We are a 24/7 customer driven operation.

This description indicates the general nature of the tasks and responsibilities required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgement, to be proper.

By applying for this job and providing your mobile number, you consent to receive an initial text message from a Cleaver Brooks Talent Team member. You will have the option to opt out upon receiving the message. Messages may include updates on your application, scheduling initial screenings or interviews, and similar communications. Standard message and data rates may apply, and message frequency may vary.