Business Office Support Specialist

Business Office Support Specialist

Position Summary

The Business Office Support Specialist provides administrative, financial, and customer service support for the daily operations of the College Business Office. Responsibilities include assisting with Accounts Payable, Accounts Receivable, student accounts, payment processing, refunds, reconciliations, and general office operations. This position serves as a key point of contact for students, families, employees, and vendors and requires accuracy, professionalism, confidentiality, and excellent customer service.

Essential Duties and Responsibilities

• Provide administrative and operational support to the Business Office.
• Assist with Accounts Payable, including invoice review, approvals, entry, and vendor record maintenance.
• Assist with Accounts Receivable and student account transactions.
• Receive, identify, process, and accurately post payments by check, ACH, credit card, and other approved methods.
• Assist with daily cash receipts, deposits, refunds, and payment reconciliations.
• Research payment discrepancies and assist with resolving student account and billing questions.
• Respond professionally and timely to telephone, email, and in-person inquiries regarding accounts, payments, balances, invoices, refunds, and Business Office procedures.
• Maintain accurate financial records and supporting documentation.
• Prepare routine reports, spreadsheets, correspondence, and other Business Office documents.
• Collaborate with Financial Aid, Student Services, Admissions, and other departments to resolve student account matters.
• Assist with month-end, year-end, audits, special projects, and process improvement initiatives.
• Follow College policies, procedures, and internal controls while maintaining confidentiality of student, employee, vendor, and institutional financial

information.

• Perform other duties as assigned.

Required Qualifications

• High school diploma or equivalent.
• Previous experience in administrative, accounting, customer service, or office support.
• Demonstrated accuracy when handling financial information and transactions.
• Strong organizational, time-management, and attention-to-detail skills.
• Excellent written and verbal communication and customer service skills.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Office, including Excel and Outlook.
• Ability to learn and effectively use accounting, student information, and payment processing systems.
• Ability to maintain confidentiality and exercise sound judgment.

Preferred Qualifications

• Associate degree in accounting, business administration, finance, or related field.
• Previous experience in a college or university Business Office.
• Experience with Accounts Payable, Accounts Receivable, student accounts, payment posting, and financial reconciliations.
• Experience with accounting software or student information systems.

Knowledge, Skills, and Abilities
The successful candidate will demonstrate strong attention to detail, accuracy, organization, communication, and customer service skills; the ability to work independently and collaboratively; effective problem-solving and research skills; professional judgment and discretion; and a willingness and ability to learn new systems, processes, and procedures.