What are the responsibilities and job description for the Rehabilitation Assistant position at Clearway Pain Solutions NonProviders?
Under daily supervision and direction of the management, Physical Therapists, Chiropractors, and/or Physical Therapy Assistants, the Rehabilitation Assistant will provide a range of customer service, clinic maintenance, and patient support within the physical therapy clinics of Clearway Pain Solutions.
Essential Duties and Responsibilities:
- Directly or indirectly serves the needs of every patient with excellent customer service; conducting services in a caring, responsive, respectful, and courteous manner.
- Approaches work in a service driven, quality-focused, and cost-efficient manner; striving to achieve effective communication, teamwork, and continuous improvement.
- Adheres to ethical and regulatory standards.
- Follows established policies, procedures, objectives, as well as safety, environmental, accessibility, HIPAA, and infection control standards. Reports any unsafe work condition or practice to management.
- Addresses functional, psychological, and social needs of persons served while preserving their rights and dignity.
- Escorts Rehabilitation patients to the appropriate areas for evaluation/treatment.
- Under the direction of a licensed Physical Therapist, Chiropractor(s), or Physical Therapy Assistant, performs set-up of patient equipment and modalities for treatment. Applies hot or cold packs as directed by the Physical Therapist or Physical Therapy Assistant.
- Assists the Physical Therapist, Chiropractor(s), or Physical Therapy Assistant with therapeutic exercises, functional activities and activities of daily living, gait and ambulation practice, transfers, and balance activities. May assist with or perform routine follow-up of exercises, as needed. Supervises patients using Physical Therapy equipment.
- Maintains rehabilitation therapy supplies, equipment, and treatment areas to sustain safe and an efficient environment. Performs regular inventory and stocking of supplies as requested by management.
- Assists in cleaning common areas, including waiting room/reception area, staff break room, rehabilitation offices, and bathroom (if applicable).
- Maintains and monitors weekly linen supply and coordinates with laundry supply company to ensure enough linens are available for daily/weekly use.
- Assists with the following items (the following is a sampling and not intended to be an exhaustive list):
- Answering telephone inquiries
- Scheduling patient visits
- Intake and registration of patients
- Collecting fees and payments at front desk and logging appropriately and accurately.
- Faxing
- Filing
- Maintaining patient charts (paper and electronic)
- Confirm patient appointments by phone or assisting with automated call system
- Scanning of paper records to our EMR software
- Assists with Biomedical equipment maintenance and oversees annual preventative maintenance checks.
- Coordinates internal incident reporting, as needed.
- Follow clinic opening and/or closing procedures.
- Checks work e-mail on a regular basis throughout the workday.
- Participates in and complete all required trainings and in-services timely.
- Performs other duties as assigned.
Minimum Qualifications:
- High school diploma, or equivalent.
- Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
- Must possess and maintain a valid CPR certification.
- Must have excellent written and oral communication skills, including exceptional customer service.
- Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.
- Must be able to work individually as well as within a team.
- Must be able to follow both verbal and written instructions.
- Must be able to work a flexible schedule.
- Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
- Must be able to multi-task and prioritize.
- Must demonstrate extreme attention to detail.
- Must possess strong organization skills.
- Must be able to problem solve and use reasoning.
- Must be able to meet predefined quality standards.
- Must maintain and project a professional attitude and appearance at all time.
- All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.
Driving/Travel:
The employee must have reliable transportation. While the primary workplace may be closest to the employees home, work assignments could be in any of the Companys therapy locations.
Compensation and Benefits:
- Pay Range: $15.00/Hr - $17.50/Hr
- PTO: Up to 96 hours in first year (pro-rated based on start date)
- Holidays: 7 (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day)
- Retirement: 401(k) with employer match
- Health Benefits: Medical (single and family), Dental (single and family), Vision (single and family)
- Other Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Basic Life/AD&D, Employee Assistance Program
- Other Voluntary Benefits: Voluntary Life, Accident, Critical Illness, Hospital Indemnity