Front Desk Manager

Essential Duties and Responsibilities:

• Perform job in accordance with Company Mission, vision and goals.
• Exercise confidentiality in all areas, abiding by HIPAA rules and regulations.
• Organizes all administrative functions and is responsible for efficient day-to-day functioning of all front desk activities and staff.
• Is responsible for staff schedules and ensuring coverage in the absence of a staff member. Schedules for appropriate overage and utilization of support staff.
• Clearly defines all front desk staff member’s job responsibilities.
• Assists staff members through coaching, mentoring and other development activities.
• Functions as a Front Desk Representative.
• Completes administrative and clinical personnel evaluations.
• Establishes and maintains an environment that promotes and supports professional practices and standards.
• Serves as a role model in leadership abilities, applications of principles of teaching, management and effective communication.
• Complies with established best practices and policies/procedure.
• Acts as a patient advocate, ensuring a setting that protects the rights of the patient and provides an atmosphere that does not compromise the patient’s physical or mental wellbeing, safety or dignity.
• Possess the ability to recognize and initiate the correction of problem areas.
• Oversees the proper handling of patient medical records, as required under HIPAA regulations.
• Ensures that all appointments are scheduled appropriately and adhere to the applicable internal policies and procedures.
• Ensures patient balances are collected.
• Promotes smooth interaction with other departments and fosters good interdepartmental relations.
• Responsible for ordering necessary office supplies.
• Creates, reviews and manages daily reporting and reconciliation.
• Creates new processes for implementations and training.
• Monitors clinic schedules for operational efficiencies.
• Reports daily, weekly, monthly KPIs to appropriate management.
• Ensures all reports are accurately submitted/distributed in a timely manner.
• Cross trains all staff to ensure effective coverage during absences.
• Effectively handles patient complaints in a timely and appropriate manner.
• Ensures that timecards are accurate for payroll and ensures all timecards are reviewed/approved by staff and the Office Manager by appropriate deadlines.
• Works with senior management to develop, implement, and monitor effective work.
• Attends operations meetings, as necessary.
• Follows instructions; responds to management direction; accepts personal responsibility for actions, performance and results; keeps commitments; completes tasks on time or notifies appropriate person with alternate plan
• Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed.
• Independently works though situational issues and uses problem solving skills to achieve desired outcome.
• Ensures daily cash is collected and reconciled to prepare for pickup.
• Participates in quarterly audits.
• Conducts training of staff on applicable processes and procedures.
• Publishes front desk staff schedule on a weekly basis, and amends as needed based on staffing and clinic census.
• Checks work e-mail on a regular basis throughout the workday.
• Participates in and complete all required trainings and in-services.
• Performs other duties as assigned.

Minimum Qualifications:

• High School Diploma or GED AND three (3) years medical office management experience; OR an equivalent combination of education and experience.
• To perform this job successfully, an individual should have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Must have excellent written and oral communication skills, including exceptional customer service.
• Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.
• Must be able to work individually as well as within a team.
• Must be able to effectively lead and manage a team of healthcare professionals.
• Must be able to follow both verbal and written instructions.
• Must be able to work a flexible schedule.
• Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
• Must be able to multi-task and prioritize.
• Must demonstrate extreme attention to detail.
• Must possess strong organization skills.
• Must be able to problem solve and use reasoning.
• Must be able to meet predefined quality standards.
• Must maintain and project a professional attitude and appearance at all time.
• Must have a working knowledge of the healthcare field and medical specialty, as well as medical terminology.
• All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Preferred Qualifications:

• Bachelor’s Degree from an accredited college or university.
• Four (4) years of prior experience working in a medical practice.
• One (1) year of prior experience working with an Electronic Medical Record (EMR).

Driving/Travel:

The employee must have reliable transportation. Travel for this position may be required up to 80%. While the primary workplace may be closest to the employee’s home, work assignments could be in any of the Company’s locations.