What are the responsibilities and job description for the Guest Experience Specialist position at CLEARWATER EXPRESS WASH LLC?
Job Details
Guest Experience Specialist
At Bluewave Express Car Wash, our Guest Experience Specialist plays a crucial role in managing communication from our guests at all locations. We strive to provide a positive experience for all who choose Bluewave Express as their carwash of choice. This position requires a combination of customer communication skills, technical skills, customer service proficiency, and unlimited plan knowledge to effectively handle phone calls and inquiries in order to maintain customer satisfaction.
Duties/Responsibilities:
- Answer incoming calls and address any concerns or inquiries presented
- Reply to emails from guests, stores, businesses, and potential customers
- Update customer information as needed
- Log incoming and outgoing calls
- Provide guidance and/or solutions for issues with members and other BWE guests
- Schedule as follows: Monday - Friday 11 AM to 6 PM and Saturday 9 AM - 1 PM.
Qualifications
Required Skills/Abilities:
- Excellent communication and interpersonal skills.
- Ability to handle customer inquiries and concerns with professionalism and empathy.
- Strong organizational skills for accurate transaction processing and record-keeping.
- Problem-solving skills to address customer issues effectively.
Education and Experience:
- High School Diploma or equivalent
- Customer service experience is preferred
- Bilingual in English/Spanish is a plus
- Ability to maintain a calm and professional demeanor while assisting callers
- Computer skills and an understanding of Windows and MS Office (Outlook, Excel, and Word)
Ready to Excel in Customer Service at Bluewave Express Wash?
Join us in delivering exceptional customer service, creating positive experiences, and ensuring customer satisfaction. If you're a customer-focused professional ready to make a significant impact, apply now!
Salary : $14 - $16