GENERAL DESCRIPTION OF CLASS

The purpose of the position is to assist the Executive Housekeeper with supervision of hotel housekeepers on an assigned shift. Responsible for daily cleaning of hotel guest rooms and all public areas and throughways providing the highest quality of service to the guests at all times. The position is under the supervision of the Executive Housekeeper.

ESSENTIAL TASKS

The tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary.

• Ensures customer satisfaction through prompt, efficient and friendly service.
  
• Supervises housekeepers, ensures adequate rest periods and meal breaks, resolves disputes, and assures adequate employee coverage for shift adhering to salaries/wages budget.
  
• Communicates with Executive Housekeeper concerning issues relating to but not limited to; performance, training needs, disciplinary issues, inventory needs, room maintenance and supply needs.
  
• Assists Executive Housekeeper in preparing work schedules, work assignments, Create and distribute daily task sheets and/or work assignments to housekeepers ensuring each task is done to completion at the end of each shift. Records daily all completed work tasks.
  
• Assists Executive Housekeeper with maintaining the cleanliness and organization of storage rooms, linen rooms, laundry area, and lost and found. Assists with training staff on cleaning standards, operational procedures, safety standards, time management skills, inventory control, and purchase of supply.
  
• Accountable to Key Control and distribution of keys. Assists the supervisor with administering the lost and found tracking and storage system on assigned shift as outlined by policy.
  
• Conducts and/or assists with floor inspections and room inspections ensuring a high standard of cleanliness is accomplished; utilizes hotel property management system to input room statuses. Delegate's staff for immediate response to all communicated cleaning needs and requests.
  
• Maintains a working relationship with Hotel Front Desk Staff, including but not limited to; availability, stay over's, late check outs, specific guest needs/requests, and maintenance needs.
  
• Ensures the cleaning of all public access areas in the hotel, RV Park, assigns tasks, and conducts daily inspection of these areas.
  
• Maintains a working relationship with Maintenance Department communicating needed repairs and submitting maintenance work orders. Ensures adequate completion and follow through and updates on Hotel System or daily log.
  
• Must maintain a thorough knowledge of procedures pertaining but not limited to the following:
  Room Inspections / Smoking Violations/ Smoking Policy/ Drug Awareness / Pet Policy, /Evacuation Procedures, Emergency Procedures, / MSDS, PPE, and Safety Practices
  
• Must acquire training on all housekeeping equipment. Must ensure that all maintenance is preformed routinely. Communicates all needed repairs to Executive Housekeeper and assists with overseeing their completion.

Requirements

• Requires a valid driver's license.
• Requires training and/or three (3) years work experience in housekeeping, janitorial and/or environmental services.
• Requires one (1) year of supervisory experience.
• Demonstrated computer skills with word, spreadsheets and database systems; effective communication skills to read, follow written directions on safety/warning labels; compute simple math equations, generate written reports and effectively communicate verbally information, instructions and direction; experience and knowledge of cleaning procedures, practices and handling of chemicals preferred.

Must be willing to submit pre-employment drug and alcohol test.