What are the responsibilities and job description for the Front Office Team Lead position at Clearwater Cardiovascular Consultants?
WHO WE ARE:
Clearwater Cardiovascular Consultants (CCC) has been providing the highest level of cardiovascular care to patients in the Tampa Bay region for over 50 years. CCC physicians and advanced practitioners represent some of the finest and most respected independent practitioners in the area. CCC provides a broad spectrum of interventional, diagnostic and preventive cardiovascular services, and offers patients comprehensive care backed by experience, expertise and technology.
Joining Clearwater Cardiovascular Consultants is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
We are seeking a dedicated and empathetic Front Office Team Lead for our medical office.
The role involves supervising the front office clerical staff aspect of the Patient Access Representatives and providing day-to-day operations in that area.
WHAT YOU WILL BE DOING:
- Ensure appropriate scheduling of visits and testing to meet the needs of the patients and physicians.
- Manage the resource schedules, resolve member issues and use the system efficiently.
- Perform regular duties of the patient services rep position, if needed (scheduling and maintenance).
- Supervise the patient services staff in front office area. Some of the duties expected include:
- Assist Office Manager ensuring all aspects of clinic operations are addressed daily
- Perform, arrange and/or assist in orientation and training of the Patient Services employees.
- Provide support and direction to members of the Patient Services team.
- Facilitate a positive and welcoming atmosphere for the patients.
- Direct, challenge and coach Patient Services employees to maintain efficient clinic operations and improve performance and teamwork.
- Monitor and evaluate staff performance, communicate effectively with employees, perform evaluations in a timely manner and counsel employees when needed. Perform documentation requirements.
- Maintain adequate staff to cover departmental needs. Review and approve PTO requests.
- Assure team members are adequately trained in the use of departmental tools, responsibilities, policies, and procedures.
- Communicates problems, concerns, and/or proposed changes to Patient Access and Scheduler Manager.
- Perform other related duties as assigned and serves in whatever other capacity deemed necessary for successful completion of the mission and goals of CCC and in concordance with its patient philosophy.
WHO YOU ARE:
- High school diploma required. College education preferred.
- Good communication and organizational skills required.
- Attention to detail and ability to maintain accurate information.
- Strong communication and interpersonal skills, and ability to interact with employees at all levels and within various departments.
- Previous management experience preferred.
- Healthcare experience preferred.
AS A TEAM MEMBER AT CCC, YOU’LL ENJOY:
- 401(k)
- 401(k) match – 100% Match on the first 6% that you contribute
- Dental insurance
- Company Paid Disability Insurance
- Health insurance
- Company Paid Life insurance
- Paid time off
- Vision insurance
- Wellness Program
It is the Policy of CVL to ensure equal opportunity to all Team members, applicants or any other covered persons in all employment matters, including but not limited to recruitment, hiring, placement, compensation, benefits, training, promotion, transfer. CVL does not discriminate against any qualified individual because of actual or perceived race (including traits associated with race, for example, hair texture and protective hairstyles such as braids, locks, and twists), color, creed, religion, age, national origin, ancestry, citizenship status, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, citizenship status, work authorization status.