What are the responsibilities and job description for the Senior Billing Analyst position at Clearwater Analytics?
The Senior Billing Analyst serves as a subject matter expert and process owner across end-to-end billing operations. This role is responsible for leading complex billing cycles, driving process improvements, and serving as a trusted partner to cross-functional stakeholders including Sales, Client Services, Legal, and FP&A. The ideal candidate brings deep analytical capability, strong commercial acumen, and a track record of resolving ambiguous billing challenges in a fast-paced, client-facing environment.
This is a high-visibility role that directly impacts client satisfaction, revenue accuracy, and financial close quality. The Senior Billing Analyst is expected to operate independently, mentor junior team members, and proactively identify opportunities to improve billing systems and workflows. You bring a steady, detail-oriented approach to complex billing challenges and are comfortable working across both analytical and client-facing tasks. Your contributions support the accuracy and reliability of our billing operations and help maintain strong relationships with clients and internal partners.
Key Responsibilities:
Billing Operations & Process Ownership
Required
This is a high-visibility role that directly impacts client satisfaction, revenue accuracy, and financial close quality. The Senior Billing Analyst is expected to operate independently, mentor junior team members, and proactively identify opportunities to improve billing systems and workflows. You bring a steady, detail-oriented approach to complex billing challenges and are comfortable working across both analytical and client-facing tasks. Your contributions support the accuracy and reliability of our billing operations and help maintain strong relationships with clients and internal partners.
Key Responsibilities:
Billing Operations & Process Ownership
- Own and execute end-to-end billing processes across complex, multi-product, and multi-platform environments
- Lead the design and maintenance of billing schedules derived from commercial contracts, ensuring accuracy and auditability
- Perform and oversee usage-based billing calculations aligned with market value pricing and contractual terms
- Serve as the escalation point for non-standard, manual, or exception-based billing arrangements
- Drive continuous process improvement initiatives to increase billing efficiency, accuracy, and scalability
- Evaluate and document billing procedures, identifying gaps and implementing controls to reduce error rates
- Lead the monthly billing close process, managing multiple deadlines including threshold validation, invoice preparation, and final close
- Prepare and review account reconciliations and support journal entry preparation as part of month-end procedures
- Produce and deliver billing reports and variance analyses for finance leadership and FP&A partners
- Coordinate and own billing documentation for internal and external audits, ensuring completeness and compliance
- Partner with Revenue Accounting to support revenue recognition processes tied to billing outcomes
- Act as the primary billing point of contact for key client accounts, managing complex inquiries with a consultative approach
- Lead dispute resolution efforts, applying strong negotiation skills to reach timely, professional, and commercially sound outcomes
- Build and maintain trusted relationships with internal stakeholders across Sales, Legal, Client Services, and Development
- Translate complex contractual and commercial terms into accurate and defensible billing outcomes
- Maintain and improve client interaction documentation to support collections and relationship continuity
- Mentor and provide guidance to junior billing analysts, supporting skill development and quality review
- Partner with IT and systems teams to evaluate and implement billing platform enhancements
- Represent the Billing function in cross-departmental projects, contributing domain expertise to system implementations, contract reviews, and operational initiatives
- Develop and deliver ad hoc analyses and presentations to finance and operations leadership
Required
- Bachelors degree in Accounting, Finance, Business, or a related field.
- 5 years of progressive experience in billing, accounts receivable, or financial operations
- Deep knowledge of electronic and manual billing procedures, including usage-based and market-value pricing models
- Demonstrated ability to interpret and operationalize complex commercial contracts
- Advanced Microsoft Excel skills (pivot tables, VLOOKUP/XLOOKUP, complex formulas, data modeling)
- Proven track record of leading month-end close processes and supporting audit activities
- Excellent written and verbal communication skills, with experience in client-facing and executive-level interactions
- Strong analytical and problem-solving skills with the ability to work through ambiguity and make data-driven decisions
- Ability to manage competing priorities and deliver results in a deadline-driven environment with minimal supervision
- Experience in SaaS or technology companies, preferably in usage-based or subscription billing environments
- Experience with data automation tools such as Alteryx, Python, or similar platforms
- Familiarity with ERP and billing systems (e.g., NetSuite, Salesforce Billing, Zuora, or similar)
- Exposure to FPA reporting, revenue recognition (ASC 606), or financial systems integration
- Experience mentoring or leading small teams or projects
- CPA, CMA, or relevant professional certification (or progress toward one)