What are the responsibilities and job description for the Implementations Team Lead position at Clearwater Analytics?
Job Summary:
The Implementation Team Lead oversees a high-performing team of analysts and subject matter experts dedicated to supporting the onboarding of new Clearwater clients. They handle performance management, identify learning opportunities, and serve as an escalation point for important inquiries. Leveraging their expertise in complex financial instruments and accounting, they apply domain knowledge to ensure successful client onboarding. Additionally, they play a crucial role in facilitating knowledge transfer and seamless handovers between Sales, Global Delivery, and steady-state Operations teams.
Responsibilities:
The Implementation Team Lead oversees a high-performing team of analysts and subject matter experts dedicated to supporting the onboarding of new Clearwater clients. They handle performance management, identify learning opportunities, and serve as an escalation point for important inquiries. Leveraging their expertise in complex financial instruments and accounting, they apply domain knowledge to ensure successful client onboarding. Additionally, they play a crucial role in facilitating knowledge transfer and seamless handovers between Sales, Global Delivery, and steady-state Operations teams.
Responsibilities:
- Lead, mentor, train, and retain a substantial team.
- Identify improvement opportunities and drive solutions across Global Delivery teams.
- Direct subordinates, applying rules, policies, and management oversight.
- Errors in decision-making or failure to achieve results can lead to schedule delays.
- Frequently interact with subordinates and functional peer groups, requiring cooperation and technical presentations on topics such as projects and schedules.
- Supervise professional, skilled, and support individual contributors directly.
- Operate within a global framework, coordinating operational teams across diverse time zones.
- Demonstrate effective management of both people and projects.
- They must possess a strong foundation in accounting knowledge.
- Advanced Technical Skills in Strategic tools (Clarizen, Salesforce, Insight Squared, Paylocity).
- Advanced Technical Skills in MS Office Suite, Tools and technologies associated with team responsibilities (e.g., Data Migration, Reporting, Reconciliation).
- Securities and financial markets knowledge.
- Familiarity with accounting and reporting for fixed income, structured products, and/or derivatives.
- Strong computer skills, including proficiency in Microsoft Office.
- Excellent attention to detail and strong documentation skills.
- Outstanding verbal and written communication skills.
- Strong organizational and interpersonal skills.
- Exceptional problem-solving abilities.
- Certified Bachelors/Masters course in Finance or Accounting.
- 4 years of relevant experience leading and managing Implementation teams.
- Experience with Project Management tools.
- Experience with MS SQL or similar relational databases.