What are the responsibilities and job description for the Head of Prism Operations position at Clearwater Analytics?
Job Summary
The Head of Prism Operations leads a distributed, technically sophisticated team responsible for delivering Clearwater’s Prism product to clients. This is a high-impact leadership role at the intersection of client reporting, data engineering, and people management. The ideal candidate thrives in ambiguous, fast-evolving product environments, brings hands-on technical depth in data pipelines and client reporting, and has a proven track record of leading cross-functional, globally distributed teams. This person will own client escalations, drive delivery excellence, and be a key partner to sales and product as Prism scales.
Responsibilities
The Head of Prism Operations leads a distributed, technically sophisticated team responsible for delivering Clearwater’s Prism product to clients. This is a high-impact leadership role at the intersection of client reporting, data engineering, and people management. The ideal candidate thrives in ambiguous, fast-evolving product environments, brings hands-on technical depth in data pipelines and client reporting, and has a proven track record of leading cross-functional, globally distributed teams. This person will own client escalations, drive delivery excellence, and be a key partner to sales and product as Prism scales.
Responsibilities
- Leads a distributed team of approximately 15 engineers, analysts, and delivery specialists across Boise, Edinburgh, and India
- Owns end-to-end delivery of Prism implementations, ensuring quality, timeliness, and client satisfaction
- Acts as primary escalation point for client issues; drives solutioning and resolution with a sense of urgency
- Partners with Sales to scope, support, and close new Prism opportunities
- Collaborates with Product Management to surface client feedback, prioritize enhancements, and improve product maturity
- Manages team performance through regular 1-on-1s, goal setting, and career development
- Establishes and monitors project and delivery metrics; implements process improvements to reduce client escalation frequency
- Integrates recently onboarded team members from acquired entities and aligns team culture and ways of working
- Coordinates coverage across time zones to support a global client base, including APAC and EMEA
- Deep understanding of data pipeline design, data ingestion, and data normalization
- Proficiency in SQL and query development for reporting and data analysis
- Experience with client reporting platforms and building production-grade reports
- Strong client-facing communication skills, including comfort managing escalations at senior levels
- Demonstrated ability to lead and develop distributed, cross-functional teams
- Exceptional problem-solving skills in high-pressure, client-impacting situations
- Ability to operate effectively in early-stage or evolving product environments
- Familiarity with financial data, investment accounting, or client reporting in the asset management or fintech space
- Experience supporting pre-sales or solutioning conversations alongside a sales team
- Background in data migration, systems integration, or product delivery at scale
- Bachelor’s degree in Computer Science, Economics, Engineering, Finance, or a related technical field; advanced degree a plus
- 8 years of relevant experience in data engineering, technical delivery, or client-facing program management
- 3 years of people management experience, preferably leading teams of 10 or more
- Experience engaging with senior and executive client stakeholders
- Prior experience with project management methodologies and tools