What are the responsibilities and job description for the Client Success Associate position at Clearspeed?
Description
You will support the management of client accounts to help ensure clients are getting value from Clearspeed products. In this role, you will assist in gathering client feedback, addressing client needs, and collaborating with internal teams to enhance the overall client experience. Your work will contribute to client satisfaction, retention, and growth.
Responsibilities
You are curious, motivated, and eager to start your career in client success. You bring a strong willingness to learn, a positive attitude, and a proactive approach to supporting both clients and internal teams. You enjoy solving problems, asking questions, and building relationships. You are organized and detail-oriented, with the ability to manage multiple tasks and follow through on commitments. You take pride in delivering high-quality work and contributing to a strong team environment.
Requirements
At Clearspeed, we are driven by corporate DNA committed to the service of others and a passion for our AI-enabled technology that is redefining risk assessment. Our fast-growing team spans operations across the US, Canada, and EMEA. Together our team of brilliant minds, diverse in expertise and experience, collaborate and contribute to a shared vision of enabling trust, faster.
Our company is committed to providing equal employment opportunities to all individuals. We value diversity and inclusion in our workplace, and we welcome and encourage individuals of all backgrounds to apply and join us on our journey to build trust faster.
Why join us?
Salary
Salary range is based on national benchmark data of comparable roles, skills and experience level. Exact compensation will be based on individual skills and experience, and location which will be assessed during the interview process.
Salary Description
Salary range: $70,000 - $98,000 per year
- Hybrid
- Full-time with benefits
You will support the management of client accounts to help ensure clients are getting value from Clearspeed products. In this role, you will assist in gathering client feedback, addressing client needs, and collaborating with internal teams to enhance the overall client experience. Your work will contribute to client satisfaction, retention, and growth.
Responsibilities
- Support the development of strong client relationships by learning each client’s needs and helping deliver a positive client experience.
- Assist senior team members in understanding client goals and challenges, contributing to solutions that encourage product adoption and usage.
- Participate in client calls, take notes, and help coordinate follow-ups; support product training sessions and onboarding activities.
- Help gather and organize data for Quarterly Business Reviews (QBRs) and other client reports.
- Contribute to the creation and maintenance of Client Success Plans by tracking progress and updating relevant information.
- Use client management tools (CRM systems) to log activities, update client records, and track tasks and communications.
- Collaborate with internal teams (e.g., product, support) to relay client feedback and help address client requests.
- Track client issues, feature requests, and bugs, ensuring they are documented and shared with the appropriate teams.
- Monitor client engagement and flag potential risks or concerns to senior team members.
- Identify opportunities to improve the client experience and support retention efforts.
- Perform additional related duties and administrative tasks as needed.
You are curious, motivated, and eager to start your career in client success. You bring a strong willingness to learn, a positive attitude, and a proactive approach to supporting both clients and internal teams. You enjoy solving problems, asking questions, and building relationships. You are organized and detail-oriented, with the ability to manage multiple tasks and follow through on commitments. You take pride in delivering high-quality work and contributing to a strong team environment.
Requirements
- Bachelor's degree in a related field or relevant coursework or internships typical.
- Professional experience in administrative, or support roles with a strong focus on client communication is preferred.
- Strong technical, project management, organizational and problem-solving skills.
- Strong Microsoft Office skills including PowerPoint, Word and Excel.
- Excellent verbal, written communication and presentation skills.
- Ability to prioritize workload to meet critical objectives and timelines, and work in a multitasking environment.
- Exceptional team player, but also comfortable working independently.
At Clearspeed, we are driven by corporate DNA committed to the service of others and a passion for our AI-enabled technology that is redefining risk assessment. Our fast-growing team spans operations across the US, Canada, and EMEA. Together our team of brilliant minds, diverse in expertise and experience, collaborate and contribute to a shared vision of enabling trust, faster.
Our company is committed to providing equal employment opportunities to all individuals. We value diversity and inclusion in our workplace, and we welcome and encourage individuals of all backgrounds to apply and join us on our journey to build trust faster.
Why join us?
- Impactful work
- Collaborative environment
- Work-life balance
- Competitive compensation: salary performance-based bonuses
- Stock options
- Unlimited paid time off
- Health and wellness coverage
Salary
Salary range is based on national benchmark data of comparable roles, skills and experience level. Exact compensation will be based on individual skills and experience, and location which will be assessed during the interview process.
Salary Description
Salary range: $70,000 - $98,000 per year
Salary : $70,000 - $98,000