Incoming/OutGoing Call Center Representative

Incoming/Outgoing Call Center Representative

Are you a dynamic and results-driven individual with a passion for delivering exceptional customer experiences? We are seeking an enthusiastic and experienced Outgoing Call Center Representative to join our team! If you have at least 1 year of experience in call center operations and possess excellent communication skills, we want to hear from you.

Company Description: Clearsound Hearing Centers is a leading health care Audiology Practice with 12 offices in Brooklyn, Queens, and Long Island. We are committed to providing top-notch solutions and services to our valued patients. We pride ourselves on our patient-centric approach and strive to exceed expectations in every interaction.

Job Summary: As an Incoming/Outgoing Call Center Representative, you will play a crucial role in driving our business forward by engaging existing patients via outbound calls. Your goal will be to build positive relationships, promote our services, and achieve sales targets while ensuring an exceptional customer journey.

Responsibilities:

• Make outbound calls to patients in our own database and receive incoming call from same, reintroducing our services, and explaining their health and financial benefits.
• Reach out to existing customers for follow-ups, upselling, and ensuring patient satisfaction.
• Use active listening and communication skills to identify customer needs and offer appropriate solutions.
• Maintain accurate and detailed records of all interactions in our EMR system.
• Meet and exceed individual and team performance metrics, including sales targets and call quality standards.
• Collaborate effectively with team members and other departments to enhance overall patient experience.
• Stay updated with product knowledge, company policies, and industry trends to provide accurate information to customers.
• Handle patient objections and resolve issues in a professional and courteous manner.
• Continuously seek opportunities to improve call scripts, sales techniques, and customer engagement strategies.

Requirements:

• Minimum of 1 year of proven experience in a call center or telemarketing role, preferably in a sales-driven environment.
• Excellent verbal communication skills with a natural flair for building rapport with patients.
• Strong negotiation and persuasion abilities to close deals and upsell services.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Exceptional problem-solving skills and the ability to think on your feet.
• Results-oriented with a track record of meeting and exceeding sales targets.
• Strong work ethic and a positive attitude, even in challenging situations.
• High school diploma or equivalent; additional education or certifications are a plus.

Benefits:

• Competitive salary and attractive commission structure.
• Comprehensive training program to equip you with the necessary skills for success.
• Opportunities for career growth and advancement within the company.
• Fun and supportive work environment with a friendly team culture.
• Limited possibility of remote work options.

· Join our vibrant team and make a significant impact on our patients’' lives while achieving personal and professional growth. Apply now and let's create a brighter future together!

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Job Type: Full-time

Pay: $17.88 - $21.53 per hour

Benefits:

• Employee discount
• Paid time off

Shift:

• Day shift

Experience:

• Customer service: 2 years (Required)

Work Location: In person

Salary : $18 - $22