Front Desk/Director of First Impressions

Want to work at one of the Best Places to Work in the DFW? We were just recently recognized by our staff as one of the best places to work in the DFW by The Dallas Business Journal!

Overview: 

The Director of First Impressions serves as the first point of contact for patients, providing a warm welcome and ensuring a professional, efficient front desk-concierge experience. This role supports clinic operations through exceptional customer service, precise data entry, smart scheduling, and administrative support while fostering a positive impression of the clinic. You are going to set the tone for the patient experience! 

Adheres to company Core Values:

• Be Precise, Honor Each Person, Reach for Remarkable, and Stay Humble. 

Key Responsibilities:  Supports: 

• Greets patients warmly upon arrival and bids them farewell with professionalism and care. 
• Provides excellent phone and in-person communication, including scheduling, follow-ups, and general inquiries. 
• Performs quick and accurate data entry into electronic health records and practice management systems. 
• Files documents accurately and maintains organized records. 
• Ensures all patients feel welcomed, valued, and confident in their choice of care provider. 
• Performs multiple tasks simultaneously in a fast-paced environment while maintaining accuracy and professionalism. 
• Remains current on relevant issues, practices, laws, policies, and procedures. 
• Performs additional duties as assigned. 

Collaborates: 

• Works closely with front desk teammates and clinical staff to support efficient patient flow and operational needs. 

Required: 

• Travel to other locations for training or meetings as required. 
• Detail-oriented, and CRM and EHR Proficient.
• Previous Concierge, Billing, Front Desk Required. 
• Adhere to the company's core values and serve a culture of service. 
• Take charge of front desk responsibilities with a calm and composed demeanor. 

• Delegate or prioritize tasks effectively to meet workflow needs. 
• Promote and participate in ongoing education and training. 
• Communicate effectively with all team members, patients, and providers. 
• Ability to work and excel in a dynamic, fast-paced clinic environment. 
• Commit to participating in strategic initiatives and special projects as needed. 
• Complete relevant department certifications within the designated timeframe.   
• Ability to accept and verify all payment methods collected from patients, including cash, check, credit cards, and financing companies. 
• Complete and comply with all OSHA and HIPAA certifications.   
• Commit to a full-time position, working five days a week, with flexibility based on business needs, including rotating Saturdays. 

  Qualifications: 

• Education: High school diploma or equivalent required. 
• Experience: Prior front desk, receptionist, or customer service experience preferred. 
• Strong computer and organizational skills, including intermediate knowledge of Word, Excel, PowerPoint, and Google Drive or similar cloud-based file management systems. 
• Excellent phone and in-person communication skills. 
• Bilingual is a plus.
• Ability to multitask and maintain professionalism in a fast-paced environment. 
• Values Alignment: Demonstrated commitment to core values – Be Precise, Honor Each Person, Reach for Remarkable, and Stay Humble. 

  Non-exempt / Hourly Position  Reports to: Center Director  ***No Calls/No Recruiters Please***