What are the responsibilities and job description for the Associate Analyst / Field Engineer position at Clearmind Technology, Inc.?
About Us:
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- We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate. Because of recent growth, we require an experienced Systems Analyst / Project Engineer
- Associate Analyst / Field Engineer
- Engineering
- Service Desk Manager
- Looking for energetic, self-motivated individuals interested in being consistently challenged. This position is perfect for engineers seeking exposure to new and exciting technologies. 60% of travel is required to visit client sites in Los Angeles and the surrounding areas
- On-site engineering support for client and internal projects
- Desktop support and deployment -- Windows 11, Apple
- Windows Server maintenance and build -- Windows 2022, Active Directory
- Wireless network support and deployment -- Meraki, Cisco, Aruba
- Email account maintenance -- Microsoft Online Services, Google Workspace
- Endpoint Detection and Response -- SentinelOne
- Backup -- Solarwinds MSP Backup, Veeam
- Mobile device support -- Apple, Android
- Documenting SOPs
- Coordinating vendors for support, onsite maintenance, and installations
- Perform preventative maintenance on servers and workstations, including antivirus, Windows updates, memory, and storage checks
- Project engineering, including server build, network configuration, and network documentation
- Remote and onsite support of desktop, project, and application-related issues
- Manage vendor accounts, e.g. Verizon, AT&T, and Hardware vendors
- Assist the team in projects that include network installs, wireless implementations, and new builds
- EXCELLENT communication and follow-up skills
- BRILLIANT troubleshooting skills
- 4 years in the Information Technology field
- Preferably, experience in the hospitality industry
- Field support and remote support experience required
- Handles themselves professionally, as this will be a customer-facing role
- Full and part-time positions available
- **Looking to start ASAP**
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