Technology Operations Manager

The Technology Operations Manager is an executive-facing role with Chief of Staff–style scope: a strategic and operational extension of the IT Leadership team, driving financial discipline, operational rigor, and scalable execution.

You’ll own executive-level deliverables (operating rhythms, reporting, narratives, and decision support) and influence outcomes across teams—often without direct authority.

This is a high-exposure, high-ownership path for an early-career MBA who wants a fast track toward senior leadership through hands-on execution, clear business impact, and close partnership with IT leadership.

If you’re energized by translating strategy into action, building repeatable systems, and raising the quality of executive decision-making with data and AI-enabled automation, this role is designed for you.

Key Responsibilities:

Financial & License Optimization (Core Anchor)

• Own budget tracking, forecasting, and variance analysis for the Technology organization
• Analyze and optimize software licenses, vendor spend, and contract utilization
• Identify and execute cost optimization opportunities (true-ups, rationalization, consolidation)
• Partner with Finance and Procurement to strengthen governance, transparency, and spend discipline
• Produce executive-ready reporting and narratives (run-rate, savings, cost-to-achieve)

Operational Execution & Standardization

• Build and maintain standard operating artifacts (status updates, QBR/MBR materials, town hall decks, staff meeting content)
• Run the weekly leadership operating rhythm (agenda, decisions, action tracking, follow-through)
• Continuously improve onboarding materials and processes for new hires
• Drive clarity, repeatability, and high-quality communication across the Technology org

AI & Automation (Force Multiplier)

• Design and deploy AI agents/automation to streamline executive communications, generate reporting and insights, and reduce manual operational work
• Identify and implement high-impact AI use cases across Technology and partner teams
• Continuously evaluate tools/approaches to increase output without increasing headcount
• Establish lightweight governance so AI is used responsibly and effectively at scale

Strategic Execution & Executive Enablement (Chief of Staff–Style Projects)

• Translate leadership priorities into crisp narratives, plans, and deliverables
• Drive cross-functional execution with clear ownership, timelines, and accountability (influence without authority)
• Create executive-ready briefings, updates, and decision support for senior stakeholders
• Surface risks, dependencies, and opportunities early—with recommended actions
• Connect teams to ensure alignment across Technology, Operations, and Growth

Resource & Capacity Visibility

• Support a resource management discipline (capacity, demand alignment, skills-to-work mapping)
• Create visibility into who is working on what—and whether it aligns to priorities
• Enable leadership tradeoff decisions using data—not assumptions

Organizational Intelligence & Insight

• Synthesize signals across delivery, risk, bottlenecks, and sentiment
• Provide clear, fact-based insights and recommendations to leadership
• Reduce surprises through early visibility, proactive communication, and escalation

This role IS:

• A builder of systems, processes, and automation
• An operational and financial operator
• A force multiplier for leadership execution
• A driver of scalable, efficient operating rhythms

This role is NOT:

• A traditional administrative assistant
• A passive coordinator of meetings and notes
• A purely strategic observer without execution ownership

Preferred Background:

• MBA (or equivalent) with strong grounding in strategy, operations, and finance
• Early-career experience in consulting, strategy/ops, finance, analytics, or chief of staff–adjacent roles
• Demonstrated interest in technology, AI, and automation to improve business outcomes
• Strong Excel/data analysis skills; comfortable building models, KPIs, and executive reporting
• Strong stakeholder management and executive presence; exposure to AI copilots/automation platforms is a plus

Core Competencies:

• Analytical rigor across financials, licenses, and operations
• Bias for action (builds, doesn’t wait)
• Operational discipline; creates structure where none exists
• Technical curiosity, especially around AI and automation
• Executive presence: clear communication and decision-ready outputs
• Influence without authority across diverse stakeholders
• Ownership mindset (outcomes > activity)

What Success Looks Like:

• Budgets, licenses, and vendor spend are actively managed and optimized
• Executive priorities move faster because operating materials and decision support are consistently high quality
• AI and automation measurably reduce manual work and increase throughput
• Weekly and monthly operating rhythms are tight, predictable, and effective
• The organization scales impact without proportional headcount growth
• The IT leader’s time stays focused on the highest-value decisions while you accelerate executive priorities