Salesforce Lead - Production Support

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, You Will Enjoy

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career
  
  

Job Description

Note - There is a preference for candidates in the Eastern time zone, or those willing to work ET hours, but this role occasionally supports after‑hours production issues to ensure platform stability.

We are seeking a Salesforce Lead for Production Support to ensure the stability, reliability, and performance of our Salesforce platform in production. This role serves as the highest‑level technical escalation point, leading incident triage, resolving complex issues, and driving long‑term fixes to reduce recurring support issues.

The ideal candidate thrives in a fast‑paced, production environment, is comfortable leading live triages, and can translate technical issues into clear business impact.

What You’ll Do

• Act as the primary technical escalation for Salesforce production issues (P1/P2).
• Lead incident triage, troubleshooting, and root‑cause analysis.
• Resolve complex issues across Apex, LWC, Flows, integrations, security, and data.
• Partner with Systems, Integration, and Security teams on cross‑platform issues.
• Support releases, hotfixes, and production changes.
• Identify trends in support tickets and drive platform improvements.
• Mentor developers and support engineers on best practices.
• Perform Salesforce administration tasks including:
• Managing profiles, permission sets, roles, and sharing rules
• Supporting user access, troubleshooting permissions, and license usage
  

What We’re Looking For

• 8 years of Salesforce experience, including production support.
• Strong hands‑on experience with Apex, LWC, Flows, and Salesforce security.
• Experience supporting integrations and enterprise Salesforce environments.
• Proven ability to lead incident triage and Root Cause Analysis efforts.
• Excellent communication and problem‑solving skills.
• Salesforce Administrator or Developer certification preferred.
  
  

Target Compensation

$115,000 - $125,000

DOT Requirements

If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Compensation Range

$93,100.00 - $139,700.00

Currency

USD

Type

Salary

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.