Contact Center Account Manager

Job Description

We're looking for a talented individual...
To join CLEAResult as a Contact Center Account Manager. As an Account Manager for the contact center you'll be responsible for ensuring the contact center and incentive processing center meet program deliverables by being the voice for the internal client. Day-to-day you will serve as the main point of contact for CLEAResult’s Program Delivery teams and the CC department. You will relay key program updates, provide status updates as needed, ensure reporting is accurate and complete, monitor contractual requirements to ensure compliance, present new innovations, and help develop and drive process improvements. Key markers for success in this role will include your ability to communicate effectively, build trust, and help projects move forward. The more contact center or energy-efficiency experience you have, the better; but it is not a requirement for this position. Demonstrate enthusiasm about working with a team while being largely self-sufficient

This is a fully remote role however successful candidates must be based in: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Missouri, Mississippi, Montana, Nebraska, North Carolina, New Hampshire, New Mexico, Nevada, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming

Primary Responsibilities:

• Possess excellent internal written and verbal communication skills, and willingness, to be persistent
• Represent CLEAResult professionally and uphold CLEAResult ideals when interacting with clients
• Able to make compelling arguments in promoting CC/IPC services or innovative offerings
• Ensure success of services and assistance provided to internal teams
• Accurately forecast and provide project status updates and completion for accounts being managed
• Be highly detailed and independent in exercising judgment for matters concerning program implementation, including: staffing adjustments, process improvements, training needs, reporting, etc.
• Ability to negotiate between multiple teams with potentially competing requests
• Own responsibility for making decisions regarding workflow, timeline commitments, and prioritizing work
• Ensure adherence to protocols required to use CLEAResult systems, documents, and tools
• Meet program goals and deliverables
• Identify, escalate issues or areas of concern for project or department performance to the appropriate managers or supervisors, and develop and implement strategies to address those issues or areas of concern
• Demonstrate understanding of CLEAResult program designs, workflows, and strategies
• Understanding and wide application of energy efficiency, sales and technical principles, theories and concepts.

Education and Experience:

• 5-8 years relevant industry experience
• Bachelor’s degree preferred
• Relevant industry certifications could replace work experience

Compensation Range

Currency

Type

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

CLEAResult does not provide sponsorship of any kind. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.