Registration Clerk

The Registration Professional is responsible for ensuring a smooth and efficient patient registration process. Tasks include, but are not limited to:

• Greet patients in a courteous, professional, and helpful manner.
• Obtain accurate demographic and insurance information and verify insurance coverage for all patients.
• Review patient information in the EMR for completeness and accuracy.
• Provide necessary forms to patients for completion and signatures, ensuring all registration fields are fully completed and scanned into the patient’s chart.
• Review past-due balances and collect payments as required.
• Mark patients as ready in the system when they are prepared to be seen.
• Collect payments, insurance co-pays, and PDRX charges.
• Coordinate requests for release of information (ROI), including scanning and emailing requests to the ROI team.
• Maintain familiarity with other center locations and the company website.
• Utilize Microsoft Office applications, including Teams, SharePoint, and Outlook, as needed.
• Answer telephone calls and document messages accurately for staff.
• Perform administrative duties such as photocopying, faxing, and scanning forms.
• Prepare end-of-day reports, manage deposits, and reconcile cash transactions.
• Scan receipts, medical record requests, and forms into patient charts daily.
• Pre-register patients prior to their arrival.
• Audit and balance all financial transactions to ensure accurate daily deposits.
• Distribute mail and maintain a list of adequate levels of office supplies and forms to support smooth department operations.
• Provide positive and professional support to team members and the department.
• Foster effective communication and collaboration within the Registration support group when sharing or receiving information.
• High school diploma or equivalent required; additional education is a plus.

• 1–3 years of customer service experience, preferably in a medical office, healthcare setting, or secretarial role.

• Proficient in Microsoft Office applications, including Outlook, Teams, and SharePoint.

Experience using an Electronic Medical Record (EMR) system is preferred but not required