What are the responsibilities and job description for the Senior Service & Sales Representative (RDU) - Full-Time position at CLEAR?
Check out a day in the life at CLEAR in the video above.
The CLEAR Senior Service and Sales Representative (Senior Ambassador) makes magic happen every day by creating frictionless experiences for our members.
What You'll Do
Have you ever had that green-light feeling? That feeling when you hit every green light and the day just feels like magic? CLEAR’s mission is to create frictionless experiences where every day has that feeling. With more than 19 million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.
CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. CLEAR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of any applicable laws or ordinance. CLEAR also provides accommodations for qualified individuals with disabilities or in other covered statuses. If you need assistance or an accommodation due to a disability, you may contact us at fieldrecruiting@clearme.com.
The CLEAR Senior Service and Sales Representative (Senior Ambassador) makes magic happen every day by creating frictionless experiences for our members.
What You'll Do
- Drive membership enrollments by engaging travelers and educating them about the benefits of CLEAR, as well as supporting other team members in reaching their enrollment goals
- Balance high volume with high-quality customer and member experiences
- Resolve traveler and/or member concerns or inquiries in an appropriate and timely manner, escalating needs as required/needed.
- Consistently adhere to security procedures by validating airline documents, verifying CLEAR member traveler identification and following all security and safety protocols at all times
- Support Managers and leadership in the training & development of new and existing team members, serving as a subject matter expert to guide on the job training.
- Troubleshoot technical issues with hardware and software within the operating environment, ensuring front line triage occurs prior to elevating to corporate support team.
- Ability to function autonomously and with integrity keeping the CLEAR’s customers and business partners best interests in mind.
- Strong communication skills and the ability to engage with customers, members, and teammates alike.
- Ability to follow detailed instructions and execute them with 100% accuracy, in a fast-paced and constantly changing environment.
- Demonstrated leadership skills: Role model, exemplary team member who consistently goes above and beyond for other employees and customers.
- Self-motivated achiever interested in taking on additional roles and responsibilities, and selling CLEAR!
- Ability to comply with all security and safety guidelines, policies and procedures, and follow protocol thoroughly and consistently.
- You must be 18 years of age or older
- High school diploma or GED equivalent required
- Open availability and flexibility is a must – ability to work a variety of shifts
- Ability to stand for up to 8 hours per day
- Requires completion of airport badging or government screening process, and other applicable associated requirements, including a drug test
- Desire to grow into a management and/or leadership position
- Free CLEAR membership for you family/friends discounts
- 401(k) Retirement Plan, including a company match*
- 10 company-paid holidays (paid 1.5x if worked)
- Full-time team members also receive:
- Comprehensive Medical, Dental, and Vision Insurance
- Paid Time Off
- See more of our amazing benefits, including any eligibility or specific location offerings, HERE!
- Not available in Puerto Rico
Have you ever had that green-light feeling? That feeling when you hit every green light and the day just feels like magic? CLEAR’s mission is to create frictionless experiences where every day has that feeling. With more than 19 million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.
CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. CLEAR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of any applicable laws or ordinance. CLEAR also provides accommodations for qualified individuals with disabilities or in other covered statuses. If you need assistance or an accommodation due to a disability, you may contact us at fieldrecruiting@clearme.com.