Partner Success Manager, Premium Products

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

The Partner Success Manager, Premium Products will own the day-to-day success, performance, and experience of CLEAR’s Premium Products partnerships. This role is critical in onboarding new partners, managing ongoing relationships, and driving performance optimization to unlock long-term value for both CLEAR and our partners.

What you'll do:

• Own end-to-end partner onboarding and implementation, ensuring seamless launches and strong early performance
• Serve as the primary point of contact for partners, managing day-to-day relationships and delivering a high-quality partner experience
• Track, analyze, and report on partner performance metrics, identifying opportunities to improve engagement, conversion, and retention
• Collaborate cross-functionally with Product, Operations, and Business Development to resolve issues and enhance partner outcomes
• Drive continuous optimization by testing, iterating, and implementing process improvements across the partner lifecycle
• Up to 10-15% of travel to meet with external partners

How you'll measure success:

• Time to launch and successful activation of new partners
• Partner performance metrics (e.g., engagement, conversion, retention, usage)
• Partner satisfaction and relationship health
• Operational efficiency and improvements in onboarding and support processes

What you're great at:

• 2-5 years of experience in customer success, account management, partnerships, or a similar client-facing role
• Excellent relationship-building skills, with the ability to manage multiple partners simultaneously
• Analytical mindset, with comfort using data to track performance and identify opportunities
• Highly organized, with excellent attention to detail and the ability to manage multiple workstreams
• Comfortable operating in a fast-paced environment, with a bias for action and ownership

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $110,000 - $140,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.

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