Medical Back Office Manager

Clear Dermatology & Aesthetics Center is an established and growing practice specializing in medical, surgical, and cosmetic dermatology. We are seeking an experienced, motivated, and highly organized Back Office Manager to lead our clinical support team and oversee daily operations.

Guided by our core values of Quality, Kindness, and Expertise, we are committed to providing exceptional patient care while fostering a positive, collaborative work environment. We are looking for a hands-on leader who shares these values, leads by example, and is passionate about developing their team, improving clinical efficiency, and maintaining the highest standards of patient care.

Key Responsibilities

• Oversee daily back office operations, ensuring efficient patient flow, provider support, and clinical workflows.
• Lead, supervise, and manage medical assistants across practice locations.
• Coordinate staffing assignments, schedules, and clinical coverage to support provider productivity.
• Monitor staff performance, provide coaching and feedback, and ensure accountability to established expectations.
• Oversee onboarding, training, and ongoing development of medical assistants to ensure consistency in clinical procedures and standards.
• Collaborate closely with providers and practice leadership to identify operational challenges and implement effective solutions.
• Ensure exam rooms, medical supplies, equipment, and clinical areas are properly maintained, stocked, and organized.
• Monitor clinical inventory and supply utilization to minimize waste and maintain appropriate stock levels.
• Ensure adherence to infection control protocols, OSHA requirements, HIPAA, and established clinical policies and procedures.
• Identify opportunities to improve patient flow, reduce inefficiencies, and enhance the overall patient experience.
• Address staff concerns, resolve operational issues, and maintain a positive, professional, and accountable team environment.
• Assist with the implementation and enforcement of clinical policies, procedures, and quality standards.

Qualifications

Required:

• Minimum of 5 years of medical office experience.
• Minimum of 2 years of management or supervisory experience.
• Experience supervising clinical support staff in a medical practice.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication skills and the ability to work effectively with physicians, advanced practice providers, and clinical staff.
• Ability to multitask, prioritize competing demands, and make decisions in a fast-paced clinical environment.
• Strong understanding of clinical workflows, patient flow, and medical office operations.
• Proficiency with electronic medical records (EMR/EHR) systems.
• Demonstrated ability to train, develop, and hold team members accountable.

Preferred:

• Experience in dermatology, plastic surgery, or another procedure-based medical specialty.
• Previous experience as a Lead Medical Assistant, Clinical Supervisor, or Back Office Manager.
• Experience managing clinical teams across multiple locations.
• Familiarity with clinical inventory management, OSHA compliance, and infection control standards.

Why Join Our Team?

At Clear Dermatology & Aesthetics Center, we believe that exceptional patient care starts with a great team. We take pride in our positive, supportive, and collaborative workplace culture, where every team member plays an important role in our success. You'll have the opportunity to work alongside experienced providers and dedicated professionals, make a meaningful impact on patient care, and contribute to the continued growth of our practice. We value initiative, teamwork, and professional development, and are committed to providing opportunities for our team members to learn, grow, and advance their careers.

Clear Dermatology & Aesthetics Center is a leading dermatology practice specializing in medical, surgical, and cosmetic care.