Temporary Analysis Technician III, 1st Shift (5:30am - 2:00pm)

Clear-Com, an HME company, is a trusted global provider of professional real-time communications solutions and services since 1968. We innovate market proven technologies that link people together through wired and wireless systems.

Clear-Com was first to market portable wired and wireless intercom systems for live performances. Since then, our history of technological advancements and innovations has delivered significant improvements to the way people collaborate in professional settings where real-time communication matters. For the markets we serve - broadcast, live performance, live events, sports, military, aerospace and government- our communication products have consistently met the demands for high quality audio, reliability, scalability and low latency, while addressing communication requirements of varying size and complexity. Our reputation in the industry is not only based on our product achievements, but also on our consistent level of customer engagement and dedication to delivering the right solutions for specialized applications, with the expertise to make it work. Around the globe and across markets, Clear-Com’s innovations and solutions have received numerous awards and recognitions for ingenuity and impact to customers. Come join our team!

We are currently hiring for a temporary 3-month Analysis Technician III, 1st shift (5:30am - 2:00pm).

What you will do in the position:

• Rework with Minimal Supervision and Limited Instructions
• Troubleshoots and processes equipment returned by customers for repair or exchange.
• Using sound judgment, works with minimal supervision on routine tasks and limited instructions on new assignments.
• Troubleshoots to component level to determine equipment failure and compares findings with customer complaints.
• Prepares repair estimates, as necessary, and obtains customer approvals.
• Performs rework modifications, updates, and realignments to return equipment to working order.
• Provides backup support for Lead Technician, as needed.
• Validation and Documentation of Corrective Actions Taken to Restore Returned Equipment to Working Order
• Validates and documents corrective actions taken to restore returned equipment to working order.
• Performs testing to ensure equipment functions according to specifications.
• Inspects finished products to verify conformance to industry and workmanship standards.
• Documents failure codes and repair information on repair orders.
• Identification and Reporting of Problems with Products and Procedures
• Identifies problems with products and procedures and reports them to the RD Lead or Supervisor.
• Addresses any service/reliability issues that arise.
• Initiates Engineering Action Requests (EAR) to initiate corrections.
• Explains technical issues to internal and external customers.
• Performs all other job responsibilities as assigned.

What you will need to succeed:

• Intermediate skill in Microsoft Windows and applications
• Excellent soldering skills, capable of fine pitch remove and replacement of complex surface mount components
• Good Verbal and written communication skills
• Ability to read/interpret manufacturing drawings and schematic diagrams
• Ability to use common hand tools
• Capable of operating required equipment
• Ability to exercise good judgment
• Good interpersonal skills
• Ability to operate a Personal Computer
• Expert level knowledge of troubleshooting a variety of products
• Experience: 5 (or equivalent combination of technical troubleshooting and/or MFG/SMT experience)
• Education: Associates degree in Electronics Technology, Technical School or Certificate, or equivalent combination of education/experience including understanding of basic electronics theory - Required

The posted pay range is from $27.79 to $37.02, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.