Call Center Representative

Job Overview
We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. You will handle inquiries, resolve issues, and assist with various requests while maintaining a professional demeanor. The ideal candidate will possess strong communication skills and have experience in a medical office setting.

Responsibilities

• Respond to incoming calls and provide accurate information to customers regarding services and products.
• Utilize effective phone etiquette to ensure a positive customer experience.
• Document customer interactions and maintain accurate records through data entry.
• Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
• Communicate clearly with clients, ensuring understanding of medical terminology when applicable.
• Assist in resolving complaints or concerns in a timely manner.
• Collaborate with team members to improve processes and enhance service delivery.

Requirements

• Strong communication skills in English; bilingual or multilingual abilities are preferred.
• Familiarity with medical terminology is an asset.
• Previous experience in a call center or customer service role is highly desirable.
• Proficient computer skills, including data entry and familiarity with call center software.
• Excellent phone etiquette and a professional demeanor when interacting with clients.
• Strong analytical skills to assess situations and provide effective solutions.
• Experience in a medical office setting is a plus but not mandatory. Join us as we strive to deliver outstanding service to our clients while fostering a supportive work environment!

Job Type: Full-time

Pay: $15.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Manchester, NH 03108 (Required)

Work Location: In person

Salary : $15 - $21