General Manager - Commercial Cleaning & Janitorial Services

📍 Cleveland, Ohio

We are a growing commercial cleaning, janitorial, and facility services company seeking an experienced General Manager to lead branch operations in Cleveland, Ohio.

This leadership role is responsible for P&L management, operations management, workforce leadership, customer retention, and business development within a fast-paced, labor-driven service environment.

Key Responsibilities

• Lead branch operations, multi-site management, and field operations teams

• Manage full P&L responsibility, budgeting, forecasting, and EBITDA performance

• Control direct labor costs, staffing levels, overtime management, and productivity metrics

• Drive customer retention, account management, and client satisfaction

• Oversee janitorial services, commercial cleaning operations, facility maintenance support services

• Execute business development strategies, B2B sales growth, and contract expansion

• Conduct performance management, employee engagement initiatives, and succession planning

• Ensure compliance with OSHA, safety regulations, quality control standards, and company policies

• Monitor KPIs including revenue growth, gross margin, labor percentages, and service delivery metrics

Qualifications

• 5 years of experience in branch management, operations management, or multi-site leadership

• Background in commercial cleaning, janitorial services, facility management, building services, or service-based industries

• Proven success with budget management, cost control, workforce management, and EBITDA growth

• Strong skills in team leadership, conflict resolution, performance coaching, and strategic planning

• Experience with B2B account management, contract services, and recurring revenue models

• Proficient in analyzing operational reports, labor modeling, and production rates

Preferred Experience

• Service industry leadership (cleaning, maintenance, security, logistics, staffing, or similar labor-driven operations)

• Experience managing hourly workforce environments

• CRM or workforce management software experience

Work Environment

• Office-based with frequent client site visits throughout the Fort Wayne area

• Local travel required

• Availability for occasional after-hours customer support

Keywords Included:

Branch Manager • General Manager • Operations Manager • Commercial Cleaning • Janitorial Services • Facility Services • P&L Management • EBITDA • Labor Cost Control • Workforce Management • B2B Sales • Account Management • Multi-Site Operations • Service Industry Leadership • Customer Retention • Profit & Loss • Budgeting • Safety Compliance • OSHA • Team Development

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