What are the responsibilities and job description for the Customer Support Representative position at Clean Smarts?
We are looking for a reliable, professional, and customer-focused Customer Service Representative (CSR) to join our team. This role is responsible for providing timely and friendly support to customers through email and phone, resolving questions and issues, and ensuring every customer interaction is handled with care and professionalism.
This is an in-office position in downtown Provo. Remote or work-from-home arrangements are not available.
Responsibilities
- Respond to incoming customer support tickets and inquiries via email.
- Follow up with customers by email or phone as needed to resolve questions or issues.
- Answer incoming customer phone calls during scheduled hours.
- Provide accurate, professional, and friendly customer service.
- Troubleshoot customer questions and work toward timely resolutions.
- Document customer interactions and follow-up actions accurately.
- Escalate complex or unresolved issues to the appropriate team member.
- Maintain a high level of responsiveness and follow through on open customer requests.
- Manage multiple conversations and support requests while maintaining attention to detail.
- Follow company policies, procedures, and customer service standards.
Schedule
- Fixed weekly schedule with consistent, predetermined hours.
- Must be available and dependable during all scheduled hours.
- Schedule will include designated time for responding to email support tickets as well as answering incoming phone calls.
Qualifications
- Previous customer service, call center, administrative, or similar experience preferred.
- Excellent written and verbal communication skills.
- Professional and friendly phone manner.
- Strong attention to detail and follow-through.
- Ability to prioritize and manage multiple customer requests.
- Reliable attendance and punctuality.
- Comfortable using email, support ticket systems, and basic computer applications.
- Ability to remain calm, patient, and solution-oriented when handling difficult customer situations.
What We're Looking For
The ideal candidate is someone who genuinely enjoys helping people, communicates clearly, and takes ownership of customer issues from start to finish. Reliability is especially important for this role because customers depend on having someone available during scheduled support hours.
Pay: $16.00 per hour
Work Location: In person
Salary : $16